After Sales Manager Job at BURN Manufacturing… See details on how to apply for the opportunities available at BURN Manufacturing.
Descriptions;
BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manufactured and unsubsidized jikokoas â„¢ stoves in East Africa.
RESPONSIBILITIES:
Service Stations
- Set up and train new Service Stations across Somali/Somaliland as needed based on sales and failures.
- Maintain repair program and daily operations of service stations.
- Ensure BURN-approved repairs
- Inventory control and reconciliations
- Manage to station payments
- Ensure proper reporting of repairs by stations
- Identify areas of improvement that are needed for service stations and repair processes.
- Work with distributors on defective stove returns claims and repairs promptly.
- Assist in the execution of Mobile Clinics and warranty awareness drives where necessary.
Data Management and Reporting
- Track repairs and manage database(s) of repair information.
- Maintaining accuracy of Warranty Database
- Add data into Echo Mobile.
- Ensure warranty materials and parts consumed are updated on ERP.
- Prepare monthly reporting on repairs
- Work with BI and Operations to analyze repair rates and occurrences
- Document damaged parts from repairs, including photos and physical samples.
Customer service and SMS Communication Channel
- Maintain platform for stations to report repairs.
- Maintain communication channels for customers to report repair satisfaction as well as to receive schedule reminders and notices.
- Assist in developing new functionalities within the platform.
- Ensure all aftersales surveys & communications are translated and set up in BURN’s data collection tools.
- In charge of the customer service team.
BURN Ambassador
- Always maintain the integrity and be a positive ambassador for BURN.
- Continuous improvement for our services and the experience that we offer our customers.
Skills and Experience
- Relevant Degree and Qualifications
- 3- 5 years experience in After Sales operations
- Must be able to investigate and analyze problems
- Strong interpersonal and organization skills
- Good knowledge of the local language