COB Assistant Job at Sidian Bank

COB Assistant Job at Sidian Bank… See details on how to apply for the opportunities available at Sidian Bank.

Descriptions;

Sidian Bank, formerly known as K-Rep Bank, is a commercial bank in Kenya, licensed by the Central Bank of Kenya, the national banking regulator.

Responsibilities:

  • Generating pre-COB reports.
  • Monitoring automated pre- COB backup.
  • Monitoring available space for core banking database backup.
  • Stopping core banking online services.

COB management

  • Monitoring the batch jobs of the five COB stages.
  • Reviewing and resolving known errors.
  • Escalating unknown errors to Temenos support.
  • Generation of online reports.

Post COB activities

  • Starting core banking online services.
  • Generation of post- COB reports.
  • Initiating post COB back up.
  • Generating daily and weekly COB performance report.

First Level Support

  • Acts as a single point of contact between the IT department and the business units for all incidents, service requests, change notifications, and any other necessary communications.
  • Log all service desk interactions and document issue resolution using the ITSM system.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Consistently monitor the status of all logged incidents and requests and escalate to a higher resolution level when service level agreements are in breach.
  • Escalating recurring incidents to Problem Management where the PM team will conduct a root cause analysis and find an ultimate solution to the incident.
  • Install and support user applications such as Office 365, Windows Operating system and Sidian Bank Applications
  • Deploying and monitoring PACs in the test environment.
  • Provide first level support for all hardware and software issues logged by users.
  • Issue timely communication and status update for critical and high incidents.
  • Monitoring channels.

Reporting

  • Provide daily performance report for management.
  • Delivery & reporting of all KPI’s to the immediate manager.

REQUIREMENTS

ACADEMIC BACKGROUND

  • University degree in Information Technology or equivalent from a recognized university.

WORK EXPERIENCE

  • Previous work experience is not necessary, but may be advantageous.

SKILLS & COMPETENCIES

  • Able to work under pressure and meet deadlines.
  • Attention to details.
  • Able to manage and priorities and tasks and time efficiently and demonstrate proactive approach to daily tasks.
  • Communication skills.

PROFESSIONAL CERTIFICATION

  • ITIL V3 Foundation
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