Commercial and Fintech Capability and Skills Development Lead at Safaricom Kenya

Commercial and Fintech Capability and Skills Development Lead at Safaricom Kenya… See details on how to apply for the opportunities available at Safaricom Kenya.


Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


  • Works with the business to develop plans to close key gaps identified in learning needs and skill gap analyses
  • Accelerate focus on continuous learning,
  • upskilling and reskilling employees for current and emerging commercial / fintech  roles
  • Design intuitive learning experiences through application of learning models and tools to assess and develop commercial and fintech capability.
  • Apply knowledge of learning design and technology to optimize and design blended learning paths
  • Research best practice to innovate on current thinking to enable experimentation with new technology and methods.
  • Demonstrates advanced facilitation skills and can build this capability in others
  • Drives and maximizes innovative technology to drive a learning culture
  • Leverage Technology and stakeholders to deliver skill transformation at scale in Commercial and Fintech
  • Establish a baseline to evaluate the business impact of skills improvement or behavioral change.
  • Works with communities of practice, subject matter experts and third parties to develop and implement learning interventions
  • Leverages internal and external stakeholders across the business and eco system  to drive and embed a  learning culture that drives growth and innovation
  • Design and own Commercial and Fintech learning and reskilling standards, policies, frameworks, and tools.
  •  Define and own career pathway frameworks that help employees mobilise their careers.
  • Use insights to continually evolve and improve
  • the learner experience.
  • Lead communication, engagement and learning campaigns that excite and inspire employees to learn and grow.
  • Lead, assess and track learning, reskilling, and upskilling interventions.
  • Build alignment on commercial and fintech skill development priorities and resource allocation.
  • Establish a coaching culture owning standards, accreditation, coaching faculties
  • In liaison with Talent, Performance  and Acquisition  Unit, contribute to the design, implementation and management of effective leadership, performance , employee development and talent management initiatives to address performance and talent gaps related to capacity/knowledge among staff.


  • Bachelor’s Degree and Higher National Diploma in HRM.
  • 5yrs relevant experience in HR management, with specialization in commercial capability and skills development.
  • Extensive experience in leading and executing end to end  capability and skills process
  • Experience in Coaching and building Line manager capability in performance / productivity management and development.
  • Good stakeholder management experience.

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