Custody Services- Operations Support Officer Job at I&M Bank

Custody Services- Operations Support Officer Job at I&M Bank… See details on how to apply for the opportunities available at I&M Bank.


I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.


  • Co-ordinate with all internal and external stakeholders in onboarding investment clients and processing transactions in line with the bank’s policies and procedures.
  • Process securities settlements and carry out general banking activities in line with the capital markets regulatory requirements.
  • Perform the day-to-day corporate actions including the timely dissemination of information to internal and external stakeholders.
  • Perform reconciliation of accounts and accurate reporting of all cash and non-cash securities.
  • Carry out the billing process and income collection as per the custody and banks tariff.
  • Support the growth and implementation of the Custody & Investment Services strategy
  • Any other duties as may be assigned.


CDS Operations

  • Client onboarding- Opening of all investment accounts; Innova/Central Depositories (CDSC/ Central Bank of Kenya).
  • Pre-matching of trade transactions with brokers & the exchange, ensuring a daily reconciliation before market deadlines.
  • Escalation of any settlement transactions that may cause trade failure.
  • Ensuring that all client requirement/communication/ queries are responded to or processed within the set TAT.
  • Immobilisation, private transfer of securities, lien processing and other CDS account operations.


  • Settlement and reconciliation of all securities traded.
  • Accurate processing of interest payments and maturities on the date of receipt.
  • Monitoring funds received and ensuring that this are credited to the relevant accounts in a timely manner.
  • Pro-active management of all client trades from start to end to ensure timely settlement.
  • Correctness of entries with respect to funding, proceeds and tax liabilities thereof to the Client(s) cash accounts.

Corporate Actions Processing

  • Information relating to all corporate action announcements are communicated and captured accurately and within set deadlines.
  • Pro-active monitoring of Corporate Action entitlements and where required follow-up with the shares registrars to ensure receipt of client entitlements on or before due date.
  • Reconciliation and processing of all cash and securities proceeds in a timely manner.

General Custody and Banking activities

  • Processing of payment instructions on timely manner.
  • Income collection of all fees and charges related to the department.
  • Dispatch of custody reports on time as per the department reporting schedule.
  • Maintenance of the common folder and custody assets register, ensuring correct records are maintained.
  • Initiating process improvements to ensure accuracy and efficiency.


  • Review of all reconcilable accounts on a daily basis, ensuring timely resolution of outstanding items within the agreed age limit.
  • Monthly reconciliations of all custody assets.
  • Proper filing of documents and archival as per the procedure’s manual.


Academic Qualifications

  • Bachelor’s degree in any discipline from a recognized institution

Professional Qualifications

  • Part completion of CISI/ACCA/CFA or its equivalent.


  • At least three-years investments, banking or other relevant experience
  • Good working knowledge the capital markets regulatory requirements, operations, and products
  • Have a good understanding of all settlement related functions
  • Experience in reconciliations will be an added advantage


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