Customer Care Officer Job at Meridian Health Group… See details on how to apply for the opportunities available at Meridian Health Group.
Description:
From a single medical Centre stationed at Nation Centre building back in the year 1995 to a performance-driven healthcare group enterprise spread across more than 10 establishments around the country and growing, Meridian Health Group has transitioned into being the leading healthcare authority across East Africa with a large concentration being in Kenya.
Responsibilities:
- Responsible for dispatching corporate claim invoices, smart reports and ensuring completeness of claim forms and invoices and preparation of the dispatch reports.
- Responsible for preparation and issue of receipts to customers.
- Timely preparation of petty cash float requisitions for reimbursements /replenishment.
- Receiving all clients in a pleasant and professional manner.
- Collecting the relevant client biodata and updating the same accurately and completely in the Electronic Medical Records system and any other system that may be in place for service provision.
- Verifying the validity of all insured clients in the relevant database before services are provided.
- Queuing the clients to the relevant clinical departments and guiding the clients accordingly.
- Filing of all official documents pertaining to the branch including all licenses, contracts, and SOPS.
- Responding to all client queries.
- Recording and reporting all incidences that occur at the branch.
- Receive all incoming calls to the organization and direct them to the relevant departments/persons.
- Sending requisite reports as communicated from time to time.
How to Apply
Submit your CV, copies of relevant documents and Application to [email protected]
Note: Use the title of the position as the subject of the email.
Application Deadline: 30th November 2021.
