Customer Services Assistant Job at Mission for Essential Drugs and Supplies… See details on how to apply for the opportunities available at Mission for Essential Drugs and Supplies.
Description;
Mission for Essential Drugs and Supplies (MEDS) is a registered trust of the Kenya Conference of Catholic Bishops (KCCB) and Christian Health Association of Kenya (CHAK) with the mandate to provide reliable, quality and affordable essential drugs, medical supplies, training and other pharmaceutical services.
RESPONSIBILITIES:
- Receive and direct clients/visitors to various service points.
- Vetting, booking and cancellation of customer’s orders for efficiency in order processing
- Receive and respond to enquiries on orders for customer satisfaction
- Receive and document telephone orders for efficiency in order processing
- Key in booked orders
- Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction.
Job requirements:
- Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field
- Proficiency in use of computer
- At least two (2) years’ experience in a busy customer services environment
- Functional skills; customer services, communication, organizational skills,
- Behavioral competencies and attitude; integrity, interpersonal relations, attention to detail, self-driven and amiable.
