Equity Bank Recruitment 2021

Equity Bank Recruitment 2021…See details on how to apply for Equity Bank Recruitment 2021.

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange.

1. Credit Administrator – Staff Loans

The roles will include;

Administration of staff loans

    • Carry out all appraisals and approvals of staff loans applications.
    • Ensure proper documentation in staff loans applications
    • Issuance of offer letters to staff loan applicants


  • Maintain staff loans applications in Finacle.
  • Recoveries of staff loans in liaison with payroll team
  • Management of Credit Life insurance on staff loans
  • Management of staff loans GL on reconciliation


Securities Management

  • Lodging and safekeeping of all securities relating to staff loans
  • Updating the securities records at all times
  • Liaising with Legal Department in security perfection of staff loans
  • Renewal follow up on Financed staff assets insurances in liaison with Equity Insurance Agency
  • Updating collaterals register.

Staff Credit Files Management

  • Handling retrievals and refiling of the staff credit files
  • Updating the files movement register
  • Storage of staff Loans files

Customer Service

    • Promptly analyzing and resolving feedback and/or complaints raised by Staff through various channels and implementing solutions
    • Facilitating the staff clearance process, in liaison with relevant departments eg DRU where there are existing loans.
    • Ensuring SLAs are adhered with, and acceptable TAT levels observed for optimal customer experience.


  • Resolving assigned issues in the Service Cloud


Key Critical Competencies

  • Strong analytical and problem-solving skills
  • Excellent planning skills
  • Goal oriented with ability to work under minimal supervision
  • Excellent interpersonal skills
  • Excellent and effective communications skills, both orally and in writing
  • A Team player
  • Demonstrates high standards of integrity


  • Minimum of B in K.C.S.E
  • Minimum of a First Degree from a recognized institution
  • Minimum 3 Years’ experience in a credit Role
  • Competent in office Excel and Data analysis.
  • Rating of above 3.2 in the last appraisal.

2. Mobile Channel Operations Analysts

In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in Mobile Channels within Group Payments

Job Purpose Statement

The Operations Analyst is responsible for the provision of operational and client service support to the mobile banking business team by proactively identifying and solving issues relating to the performance of the mobile banking business operations, channels and customer experience. The Operations Analyst shall also be involved in the continuous review of mobile banking business processes and workflows to make a variety of recommendations for improving efficiency and service delivery to the users of the mobile banking channels and requisite products. The operations analyst will also work with the mobile channels team to identify opportunities to help increase profitability and develop improved strategies, processes and procedures for effective and efficient client management.

Reporting to the General Manager- Mobile Channels, the ideal candidate’s key duties and responsibilities will include:.

This role is key to ensure mobile banking customers receive outstanding support for all their issues and product support needs to maintain loyalty to the services.

Key Accountabilities (Duties and Responsibilities)

Analyse mobile banking data and information to identify new revenue generating business opportunities, improve customer experience, and lower costs.
Manage the accuracy of reconciliation reports for preparation of revenue share models and computation of mobile banking invoices.
Liaise with the payments performance analyst to manage all financial revenue and cost exceptions to ensure recovery of any exposures to the business on a weekly basis.

Analyse and enhance workflow and cross-departmental engagements to meet customer satisfaction levels.
Exception management in order to minimize operational losses and risks associated with transaction processing.
Research market and industry trends and patterns and prepare insight reports to guide improvements to mobile channels and operations.
Prepare detailed reports of top customer issues, gaps in mobile channel’s service offering and identified improvements.
Compare mobile banking processes with industry standards and best practices and make recommendations for improvement to the mobile channel managers.
Monitor insights from mobile channels reconciliations activities, prepare weekly and monthly reports for utilization by management and make recommendations based on gaps and trend analysis.
Support the first line customer facing teams in resolution and provision of product information and support for customer-initiated queries and issues within the determined SLAs.
Schedule and execute regular product awareness training drives for the wider bank sales and support teams.
Manage a product knowledgebase for common support queries, troubleshooting guides and product information for use by sales and support teams.
Monitor, track and analyse customer feedback and needs about mobile channels and prepare monthly product improvements recommendations based on identified gaps, or missing solutions to customer problems.
Track the quality and risk management of mobile channel services by participating in the development and validation of mobile channels user acceptance testing exercises for new product/services and changes.
Identify deficiencies and areas for improvement and redesign under the mobile banking channels and products.
Actively execute tactical strategies to achieve satisfactory rating for the mobile banking

Track the quality and risk management of mobile channel services by participating in the development and validation of mobile channels user acceptance testing exercises for new product/services and changes.
Identify deficiencies and areas for improvement and redesign under the mobile banking channels and products.
Actively execute tactical strategies to achieve satisfactory rating for the mobile banking department’s audit, compliance and risk management reviews

Build sustainable relationships of trust through open and interactive communication across various areas of business.
Personal Growth and Development – maintain professional and technical knowledge of the mobile banking channels and related products and services; Regularly participating in cross-department trainings; Benchmarking market and industry best practices; Developing and tracking a personal development plan; Meeting training and development quota.
Teamwork – Contribute to team effort by accomplishing related results as needed.


University Degree in a business field is desirable.
Service oriented certifications desirable.

At least 2 years proven customer support or client servicing experience for digital financial services in a similar sized organization. o         Experience in a banking or financial services operations role is an added advantage.
Familiar with CRM systems and practices
Data Analytical skills and tools e.g., Excel, MS Power BI, SQL etc.
Knowledge of multiple functional areas withing financial institutions, including, sales, customer support, finance or marketing. Understanding of customer service principles and standards.
Ability to achieve tactical goals and evolve customer experiences based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
Ability to influence multiple stakeholders without direct authority.

3. Corporate Credit Analyst


Reporting to the General Manager, Corporate Credit Risk, the successful candidate will be responsible for: –

  • Active relationship management of existing clients.
  • Preparation of Corporate Credit proposals for clients from different sectors.
  • Credit Monitoring and control to ensure asset quality of the corporate portfolio.
  • Support the Relationship Managers by accompanying them on site visits to client’s premises to ensure 360 view of client business.

Key Duties & Responsibilities

  • Interaction with different departments and stakeholders as part of the corporate credit process, on a local and regional scale.
  • Assessment and monitoring of Credit Risk according to Regulatory and Internal risk policies on a portfolio of corporate credit clients.
  • Preparation of written Credit Proposals combining financials analysis with sectorial information to support Credit Committee Decisions regarding the client’s risk of default, credit rating and adequacy of the proposed financing.
  • Advisory services and matching customer needs to available bank products.
  • Industry analysis – Keeping up to date on key issues and trends within the industry.
  • Preparation of various reports according to the corporate needs from time to time.
  • Coordination with various departments like credit, treasury, trade finance etc. for delivery of seamless service to client


  • Excellent written/verbal communication skills in English (mandatory)
  • Detail and results oriented with a solid knowledge of financial analysis
  • Efficient organizational and planning capacities
  • Critical yet objective analysis of applications to achieve a balanced sense of risk
  • Problem solving and strong negotiation skills
  • Passionate, highly self – motivated and creative team player
  • Demonstrate an ability to build and manage relationships and influence various stakeholders
  • Adept at generating strong team spirit through energetic, flexible and dynamic personality

Work Experience and Qualification:

  • Seasoned banker with over 5 years in the bank in a similar role
  • An under-graduate degree from a well-recognized university in a business related field. Relevant certifications are an added advantage.

4. Relationship Manager – Co-operatives Banking


Reporting to the Director Government & Institutions, the ideal candidate’s key duties and responsibilities will include:

Main Focus: All Co-operative Societies in Kenya.


Acquiring, growing and deepening the Co-operatives relationships through effective relationship management.

Focus on the analysis and satisfaction of the Co-operatives financial as well as investment needs and objectives.

Primary Responsibilities

  • Day to day Business Development from various Co-operatives through the various products that exist for the Sector.
  • Acquisition of New business leads from the Co-operatives industry through on-boarding for various products.
  • Day to day Relationship Management of the Co-operatives portfolios through key personnel at the Co-operative Society management and board level.
  • Conducting business reviews to ensure the clients are satisfied with their products and services.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Bank.
  • Escalating and resolving areas of concern as raised by the clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills required.

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organized approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Acquiring, growing and deepening Co-operatives relationships through effective relationship management.
  • Customer service oriented with strong decision making and problem solving skills.


  • A Bachelor’s Degree in business related field.
  • At least 6 years working experience in a sales related role.
  • Computer proficient (a must).


Submit your CV and Application on Company Website: Click Here

Closing Date : 8th February, 2021

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