Field Service Engineer Job at Roche Kenya

• Resolve/take accountability for cases by receiving cases, contacting client, providing telephonic support (if possible) and coordinating resolution of cases within SLA/deadline.
• Provide technical support on-site by coordinating appointments to resolve cases with the key contact at customer, organizing required parts and equipment and providing support within deadline / SLA.
• Coordinate resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation process, providing feedback to customers, internal sales and line manager, following up until resolved and closing case within customer expectations.
• Resolve/take accountability for cases by receiving cases, contacting clients, providing telephonic support (if possible) and coordinating resolution of cases within SLA/deadline.
• Provide technical support on-site by coordinating appointments to resolve cases with the key contact at customer, organizing required parts and equipment and providing support within deadline / SLA.
• Coordinate resolution of escalated technical cases by identifying issues that require escalation, referring to appropriate escalation process, providing feedback to customers, internal sales and line manager, following up until resolved and closing case within customer expectations.
• Proactively resolve customer issues by conducting courtesy visits, identifying potential issues and resolving and taking preventative action at all times.

Qualifications:

• Diploma in Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
• 2-3 years technical support services experience – medical diagnostic industry experience is preferred.
• The successful candidate needs to be in possession of a valid driver’s license and have a valid passport (within 3 months of employment).

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 10th November 2021.