Front Office Manager Job at Nairobi Safari Club

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Qualification:

• University degree in Hotel Management with a post-graduate Diploma in Customer care preferred.
• Computer knowledge is a must.
• Considerable knowledge of computer systems for registration, reservations, and backup systems.
• Above-average mathematical comprehension to understand and interpret numbers as they apply to
• Operations in hotels.
• Ability to read, write, speak and understand English as the Swahili language to communicate with guests and team members.
• Thorough organization and supervisory skills are proficient in accomplishing tasks.
• Ability to develop subordinates to enhance advancement in the hotel.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high
• Levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.