Head of Hospitality at Superior Homes

• Oversee the operations functions of the hospitality as per the Organizational chart.
• Hold regular briefings and meetings with all hospitality Managers.
• Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotels annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotels, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotels budget goals and set other short- and long-term strategic goals for the properties.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / lodge revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with Hospitality Managers for the execution of all activities and functions.
• Overseeing and managing all the hotels and working closely with hotel heads on a daily basis.
• Manage and develop the Hotels Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Requirements:

• Must have 10+ years of strong operational and hotel management experience
• Prior experience as a General Manager of a Hotel
• Bachelor’s Degree in Hospitality or a related field is an added advantage, however field experience is key
• Must demonstrate skills in budgeting and resource management, and strategic planning
• Should have knowledge of legal and regulatory issues governing the hospitality sector
• Should demonstrate experience in financial planning and analysis
• Should be flexible and able to multi-task; can work within a multi-cultural, fast-moving environment, while demonstrating resourcefulness in setting priorities and guiding investment in people and systems
• Should demonstrate ability to cultivate and manage productive relationships with clients, team members, public officials, other staff, and the community
• Demonstrate ability to express ideas clearly, verbally and in writing;
• Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
• Ability to work independently, problem solve, and be persistent;
• Creativity, entrepreneurial, and a self-driven attitude towards work

METHOD OF APPLICATION

Submit your CV and Application on Company Website : Click Here

Application Deadline: 14th October 2022.