ICT Delivery Manager Job at Ericsson

ICT Delivery Manager Job at Ericsson… See details on how to apply for the opportunities available at Ericsson.

Descriptions;

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one.

Responsibilities:

Accountable for the delivery of services and projects.
Mandate to represent line and take decisions in appointed area
Plan for cost efficient service deliveries based on the defined services
Drive and manage delivery improvements including operational demands and orders.
Translate short term business needs into orders and technical solutions
Responsible for securing the local roadmaps when applicable
Responsible for securing business priorities or deployment
Responsible for securing the deployment of the solution
Establish, agree and follow-up on the delivery financial budget/forecast for the respective area/region/site/organization
Ensure best practice knowledge sharing.
Execute agreed plans and have control of all ongoing IT related projects
Governance and reporting of Stakeholder interface (SLAs)
Govern the operational supplier relationships and supplier SLAs
Proactively drive dialogue with the stakeholders on, short-term topics (now – 1 year) delivery needs and initiatives.
Support IT Business Practice and IT Product Area in converting mid and long term business needs into functional and non-functional requirements.
Escalation point towards the business stakeholders for delivery issues
Accountable for RCA (Root Cause Analysis) towards Stakeholders
Responsible for exemption handling in the regions

What will you bring:

An academic degree or corresponding competence with emphasis in Information, Technology and/or Business
IT skills – experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers
A minimum of 5 years of experience within IT Operations.
A proven ability to act in a multi-stakeholder environment.
Good understanding of Network fundamentals.
Strong change and project management skills.
Strong presentation and communication skills.
Knowledge sharing and collaboration skills.
Strong networking skills.
A great ability to speak English fluently.
An experience in agile ways of working
Added advantage for below certifications –
Microsoft certified solutions associate/expert (MCSA/MCSE)