ICT Service Delivery Coordinator Job at SOS Children’s Villages… See details on how to apply for the opportunities available at SOS Children’s Villages.
Descriptions;
SOS Children’s Villages is an independent, non-governmental international development organization that has been working to meet the needs and protect the interests and rights of children since 1949.
Responsibilities:
- Provide remote support for service requests tickets issued in the Jira service desk system timely.
- Execute configurations on users’ devices/network devices per the regional policies and projects guidelines.
- Ensure professional maintaining of the Service Level Agreement, and when needed, escalates service requests to the next adequate level of support
- Support the execution of the rollout plans for the assigned regional ICT projects.
- Support the regional ICT project leads in the development and execution of standard operating procedures of the project
- Systems Performance & Usage Monitoring
- Monitor the systems updates, patching and security alerts and execute the necessary actions to ensure professional and secure systems performance.
- Monitor the system/service utilization across the region and report to the management on corrective measures required.
- Monitor and execute licenses management cycle for the assigned regional ICT projects including (licenses register, licenses acquisition, payment coordination, licenses deployment, licenses renewals).
- Reporting
- Conduct monthly analysis of the service support requests and develop high-level management reports on the service desk performance.
Required Qualifications:
- BSc degree in Computer Sciences/ Information Technology/Information Systems
- Certified in networks (CCNA or equivalent) is a must.
- Microsoft Certified for Azure Fundamentals.
- Advanced knowledge in Microsoft Windows Server and Client operating systems
- Knowledge in software-defined networking such as Cisco Meraki and Ubiquity devices.
- Knowledge in Azure Identity Management and Microsoft Active Directory.
- Hands-on experience on Microsoft Office 365 services.
- Relevant three to five years’ experience in the IT service desk operation.
- Excellent command of written and spoken English and working knowledge of French is a plus.
- Industry-standard IT Certifications ITILv3/v4 is a plus.
- A strong customer-oriented mindset.
- Self-motivated, self-managed, service and result-oriented and innovative.
- A team player with excellent communication, time management skills.
- Ability to work in stressful situations.
Female candidates are highly encouraged to apply.
How to Apply
Submit your CV and Application on Company Website: Click Here
Application Deadline: 15th March 2022.