Management Trainee at AutoXpress Ltd

Management Trainee at AutoXpress Ltd… See details on how to apply for the opportunities available at AutoXpress Ltd.

Descriptions;

AutoXpress is an East African, market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda and Uganda.

RESPONSIBILITIES:

Sales and marketing

  • Assist RCSA/RCSE in welcoming customers, understanding customer’s needs, recommending the right products & services to suit the customer’s needs and up/cross sell where possible.
  • Ensure that current customers are looked after in the best possible manner.
  • Oversee the customer service staff providing support and direction as and when needed.
  • Assist BM/ABM in daily branch management duties.
  • Monitor branch FPs, evaluate gaps and strategize growth avenues in liaison with the BM/ABM.
  • Assist the BM in implementing all sales and marketing objectives of the company.

Customer Service

  • Analyse customer feedback, inform Retail Service Manager of any complaints and where possible and immediate, deal with any complaints in a positive and timely manner.
  • Build and maintain good rapport with customers.
  • Oversee overall customer satisfaction across all customer categories.

Human Resource Management

  • Oversee that all guidelines and policies in respect to labour and human resource are adhered to.
  • Recommend staff for promotion within the branch to HOR-E in accordance with the company regulations.
  • Oversee human resource matters at branch level.
  • Ensure that the delegated duties of the staff are being carried out in line with their responsibilities.
  • Assess training needs and ensure that appropriate training is provided.
  • Build and maintain a cohesive and motivated team at the branch level.

Building and plant maintenance

  • Carry out regular checks of the entire premises and other assets.
  • Ensure that the premises are clean and aesthetically appealing at all times.
  • Ensure that all company assets are well maintained and accounted for.

Administration (Inventory management, financial control, safety and security)

  • Prepare daily, weekly, monthly reports as required by the management.
  • Oversee that the workshop and stores functions are carried out in an efficient and timely manner.
  • Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
  • Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company meet its financial commitments.
  • Manage petty cash function.
  • Ensure that company stationery is stored safely.
  • Ensure that all company documents are stored safely and filed in an orderly manner.
  • Maintain offsite backups for all important records.
  • Ensure that the company assets are well secured from theft, fire and any other potential risk or hazard.

Key Competencies

  • Leading and supervising.
  • Working with people
  • Writing and reporting
  • Analysing information
  • Planning and organizing
  • Entrepreneurial & commercial thinking
  • Delivering results & exceeding customer expectations
  • Coping with pressure

Requirements

The minimum requirements of this job are:

  • Degree in sales and marketing or commerce or business administration.
  • At least 2 years experience in the position of a customer service executive within our organization or at least 3 year experience at a similar position in the automobile industry.
  • Knowledge of the auto mobile industry as well as automobile mechanics is an added advantage.
  • Practical business management skills.
  • Computer literacy.

Leave a Reply

DMCA.com Protection Status