Management Trainee at AutoXpress Ltd… See details on how to apply for the opportunities available at AutoXpress Ltd.
Descriptions;
AutoXpress is an East African, market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda and Uganda.
RESPONSIBILITIES:
Sales and marketing
- Assist RCSA/RCSE in welcoming customers, understanding customer’s needs, recommending the right products & services to suit the customer’s needs and up/cross sell where possible.
- Ensure that current customers are looked after in the best possible manner.
- Oversee the customer service staff providing support and direction as and when needed.
- Assist BM/ABM in daily branch management duties.
- Monitor branch FPs, evaluate gaps and strategize growth avenues in liaison with the BM/ABM.
- Assist the BM in implementing all sales and marketing objectives of the company.
Customer Service
- Analyse customer feedback, inform Retail Service Manager of any complaints and where possible and immediate, deal with any complaints in a positive and timely manner.
- Build and maintain good rapport with customers.
- Oversee overall customer satisfaction across all customer categories.
Human Resource Management
- Oversee that all guidelines and policies in respect to labour and human resource are adhered to.
- Recommend staff for promotion within the branch to HOR-E in accordance with the company regulations.
- Oversee human resource matters at branch level.
- Ensure that the delegated duties of the staff are being carried out in line with their responsibilities.
- Assess training needs and ensure that appropriate training is provided.
- Build and maintain a cohesive and motivated team at the branch level.
Building and plant maintenance
- Carry out regular checks of the entire premises and other assets.
- Ensure that the premises are clean and aesthetically appealing at all times.
- Ensure that all company assets are well maintained and accounted for.
Administration (Inventory management, financial control, safety and security)
- Prepare daily, weekly, monthly reports as required by the management.
- Oversee that the workshop and stores functions are carried out in an efficient and timely manner.
- Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
- Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company meet its financial commitments.
- Manage petty cash function.
- Ensure that company stationery is stored safely.
- Ensure that all company documents are stored safely and filed in an orderly manner.
- Maintain offsite backups for all important records.
- Ensure that the company assets are well secured from theft, fire and any other potential risk or hazard.
Key Competencies
- Leading and supervising.
- Working with people
- Writing and reporting
- Analysing information
- Planning and organizing
- Entrepreneurial & commercial thinking
- Delivering results & exceeding customer expectations
- Coping with pressure
Requirements
The minimum requirements of this job are:
- Degree in sales and marketing or commerce or business administration.
- At least 2 years experience in the position of a customer service executive within our organization or at least 3 year experience at a similar position in the automobile industry.
- Knowledge of the auto mobile industry as well as automobile mechanics is an added advantage.
- Practical business management skills.
- Computer literacy.
