Manager (Global Operations Analytics) Job at Tala

Manager (Global Operations Analytics) Job at Tala (formerly InVenture)… See details on how to apply for the opportunities available at Tala (formerly InVenture).

Description:

Tala (formerly InVenture) builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Tala is providing choice and control to individuals around the world when it comes to their financial identity.

Responsibilities:

  • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics.
  • Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market and partner team data.
  • Identify anomalous performance in customer service/collections performance, research root causes and propose solutions to optimize team performance.
  • Define a framework for assessing the optimal mix of internal and external resources.
  • Oversee non-labor variable expenses.

Qualifications:

  • 5+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization).
  • Strong proficiency in Excel required; experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau) strongly preferred.
  • Strong communication skills with the ability to influence in a global, cross-functional environment.

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 15th November 2021.

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