Mobility Field Collections Officer Job (Kilifi) at M-Kopa Solar

Mobility Field Collections Officer Job (Kilifi) at M-Kopa Solar… See details on how to apply for the opportunities available at M-Kopa Solar.


M-KOPA is a connected asset financing platform that offers millions of underbanked customers access to life-enhancing products and services.

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.


  • Locate and contact debtors and implement repayment schedules and terms
  • Ensure allocated accounts are monitored daily and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  • Advise debtors on ways of clearing their debts while communicating to them the importance of paying their debts and consequences of non-payment
  • Update and maintain tracker of customer conversations by updating the history logs on M-KOPAnet and other relevant database applications.
  • Adhere to the set policy on loan recoveries and collections.
  • Make recommendations to the Mobility Team, when appropriate, for stronger collection actions including repossession of security.
  • Educate the customer on motorbike return policy, advising on money eligible for refund and if no money refundable advice on why that is so.
  • Initiate the downgrade/cancellation process on M-KOPAnet to ensure that the cancelled and refund process is completed.
  • Work closely with external agencies on debt collection and recoveries
  • Reporting and analysis, send a summary analysis of collections/reclaims done daily
  • Perform any other related function as assigned by the management from time to time.

Minimum Qualifications:

  • Diploma/Degree in Accounting, Finance, Business Administration, or related studies
  • Previous experience in Debt Collection preferred (at least 1 year)
  • Excellent communication skills.
  • Strong analytical & problem-solving skills.
  • Advanced Excel proficiency
  • Excellent persuasion and convincing skills, result-oriented and self-driven

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