Mobility Field Collections Officer Job (Kilifi) at M-Kopa Solar

• Locate and contact debtors and implement repayment schedules and terms
• Ensure allocated accounts are monitored daily and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Advise debtors on ways of clearing their debts while communicating to them the importance of paying their debts and consequences of non-payment
• Update and maintain tracker of customer conversations by updating the history logs on M-KOPAnet and other relevant database applications.
• Adhere to the set policy on loan recoveries and collections.
• Make recommendations to the Mobility Team, when appropriate, for stronger collection actions including repossession of security.
• Educate the customer on motorbike return policy, advising on money eligible for refund and if no money refundable advice on why that is so.
• Initiate the downgrade/cancellation process on M-KOPAnet to ensure that the cancelled and refund process is completed.
• Work closely with external agencies on debt collection and recoveries
• Reporting and analysis, send a summary analysis of collections/reclaims done daily
• Perform any other related function as assigned by the management from time to time.

Minimum Qualifications:

• Diploma/Degree in Accounting, Finance, Business Administration, or related studies
• Previous experience in Debt Collection preferred (at least 1 year)
• Excellent communication skills.
• Strong analytical & problem-solving skills.
• Advanced Excel proficiency
• Excellent persuasion and convincing skills, result-oriented and self-driven