New Recruitment at Madison Group Limited

New Recruitment at Madison Group Limited…See Details on how to apply for the opportunities available at Madison Group Limited.

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation. The Company has grown exponentially from combined Gross written premiums of KES 100m in 1988 to combined Gross written premiums of KES 6.2 Billion as at Dec 2017.


Deputy ICT Manager

Job Summary

Madison Group Limited wishes to recruit for the position of Deputy ICT Manager – General Insurance. This position will be located at the Group’s Head Office in Madison House and will report to the Group Head of ICT.  The role will be responsible for leading the General Insurance technical team in managing and supporting business systems including service desk support and solutions enhancement issues related to the General Insurance Business.

Key Responsibilities

  1. Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes and Procedures with respect to systems support and IT Service Management.
  2. Leading the General Insurance technical team in managing and supporting business systems including service desk support and solutions enhancement issues related to General Insurance.
  3. Project Management, ensuring delivery of projects and initiatives within time, budget, and resource constraints.
  4. Ensuring alignment of the general insurance technical team towards the company strategy such as greater reach, industry competitiveness, and overall profitability.
  5. Managing integrations across various platforms with the General Insurance core systems: Including analytics platforms, financial systems, communication systems (SMS and Email).
  6. Identify and executing ICT-based solutions for enhancing efficiencies across different processes.
  7. Leading the weekly service review meetings to monitor progress on projects, initiatives, and issues resolution within the General insurance department.
  8. Escalate any major risks that relate to either an individual process or the entire portfolio to the Head of Information Technology.
  9. Prepare monthly reports to the Head of Information Technology on the performance of the entire portfolio of systems supporting the General Insurance subsidiary.
  10. Contribute to the company’s knowledge and expertise with respect to service management.

Qualifications, Experience, and Personal Attributes

  1. A Bachelor’s degree in Computer Science, Information Technology, or related discipline.
  2. Minimum 5 years experience with 2 years in a senior IT support operations role within a large highly digitized organization managing mission-critical systems.
  3. Demonstrable track record in system analysis, relational database design skills and IT Support Operations functions.
  4. Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions.
  5. A high level of oral and written communication skills in order to communicate effectively with executives, senior managers, colleagues, and other stakeholders.
  6. Highly analytical in problem-solving with the ability to apply original and innovative thinking.
  7. ITIL Service Level Management certification is an added advantage.

Deputy Manager

Job Description

This role will be responsible for developing the Ordinary Life sales team to improve productivity and business retention, in line with the Company’s strategic objectives.

Duties and Responsibilities

  1. Develop  and implement a training strategy in line with the Company’s objectives
  2. Carry out gap analysis at Branch, Unit and Agent levels in consultation with the Regional and Branch Managers.
  3. Develop a robust training and examination curriculum.
  4. Develop training methodologies that will deliver learning impact.
  5. Carry out training evaluations and data collection on the effectiveness of training.

Qualifications, Experience, and Personal Attributes

  1. Bachelor’s degree in Human Resources or a business-related field
  2. A minimum of 5 years experience in insurance sales training at a senior level.
  3. Professional qualification in Insurance or marketing preferred.
  4. Track record in developing and executing successful training programs.
  5. Attention to detail, written and verbal communication, and interpersonal skills
  6. Organizational and time management skills.

Investigations Supervisor

Duties and Responsibilities

  1. Setting up and Managing the Security and Investigations Department
  2. Investigations strategy formulation and implementation.
  3. Setting up Security systems to protect the properties, staff, and Customers.
  4. In liaison with the National Police departments and other related parties, lead all security, criminal and fraud investigations and ensure that all cases are concluded on time.
  5. Review all the investigations conducted and prepare relevant reports for Management consideration
  6. Regularly conducting security and fraud awareness campaigns and training to staff on anti-fraud and security policies and procedures.
  7. Provide security information and alerts to Management and staff
  8. Keeping occurrence records of all the cases and daily updates
  9. Oversee the Management of the CCTVs and all the company Alarms.

Academic Qualifications and Skills

  1. A Related Bachelor’s degree from a reputable university.
  2. Certified Fraud Examiner (CFE qualification) will be an added advantage.
  3. At least 10 years’ experience in security forces or national police service will be an added advantage.
  4. Good interrogation and interviewing skills
  5. Excellent intelligence gathering and reporting skills.
  6. Outstanding surveillance skills
  7. Written and oral communication skills
  8. Excellent customer service skills

Business Development Manager

Duties and Responsibilities

  1. The Manager will create long-lasting relationships with current and new clients while supporting the sales team to meet their objectives. Identify new opportunities and markets to achieve sustainable growth and profitability and will be responsible for the following functions:
  2. Assist in developing and implementing a retail business strategy.
  3. Managing and strengthening relationships with retail clients and institutions.
  4. Identifying new opportunities and markets to grow client base.
  5. Assist the sales team in lead generation and monitoring of sales conversion.
  6. Analyzing industry trends and developing innovative solutions.
  7. Allocating markets to the specific sales teams for growth and monitoring across the country.
  8. Developing goals for the development team to support business growth objectives.

Qualifications, Experience, and Personal Attributes

Qualified candidates are required to possess the following qualifications, experience, and personal attributes:

  1. Degree in business, economics, marketing, or related course.
  2. Master in Business Administration preferred
  3. Professional qualification in marketing or other qualifications.
  4. At least six years’ managerial experience in business development, sales, marketing, or operations.
  5. High-level communication skills
  6. Development and implementation of business strategy
  7. Self-driven and motivational business leader

Business Analyst

Job Summary

The Business Analyst will conduct company and market analysis, analyzing both product lines, market category, and customer segmentation. The job holder will also assist in the development of quality metrics and reports to assist the business and marketing departments.

Duties and Responsibilities

  1. Collect data and intelligence on the overall insurance industry in Kenya or Africa and on specific companies in Kenya.
  2. Analyze collected information to give insight on the industry and future direction of the industry.
  3. Compare Company performance to industry performance using IRA, RBA reports, and other data sources.
  4. Prepare the monthly operations report and any other reports required
  5. Assist in the writing of the company and marketing strategy, board and committee materials.
  6. Assist in developing company KPIs and monitoring metrics.
  7. Assist the Marketing Department in data analysis to support their initiatives
  8. Assist in monitoring the performance of the company against the strategy.
  9. Assist the departments in analytical work required to fully execute the marketing plan and other agreed activities

Qualifications, Experience, and Personal Attributes

Qualified candidates are required to possess the following qualifications, experience, and personal attributes:

  1. Degree – Bachelor of Science (Actuarial Science)
  2. Professional qualification in accounts or finance.
  3. At least 5 years experience as an analyst in a financial services institution, investment house, stockbroker, or multinational company.
  4. Excellent analytical skills and attention to detail.
  5. Self-starter who is well organized.
  6. Extensive knowledge of Microsoft Office especially MS Excel and MS word.

Deputy Manager – Claims

Job Summary

The Deputy Manager will deputize the Claims Manager in overseeing the claims payments in line with the company’s strategic and operational objectives. In particular, the individual will ensure that genuine and accurate claims are paid to the right payee and that such payments are done within the timelines set in the customer service charter. He/she will also be responsible for resolving all queries and complaints raised by clients in an efficient and amicable manner.

Duties and Responsibilities

  1. Oversee efficient servicing to policyholders on a timely basis.
  2. Supervise the implementation of the department’s processes and procedures
  3. Ensure that records and registration of all Life claims are well maintained.
  4. Assist in the preparation of all the required claims reports.
  5. Oversee the overall communication between the Company and clients
  6. Regularly visit major clients in order to maintain mutual relationships
  7. Oversee the issuance, recovery, and reconciliation of various policy loans.
  8. Oversee the prompt receipt of relevant claims documentation from our clients.
  9. Ensure claims statutory returns and all other statutory requirements are met.
  10. Ensure that the agreed claims approval limits are observed at all times.
  11. Participate in the identification and undertaking of appropriate training for the claims staff.
  12. Monitoring and controlling management expenses in line with the approved budgets

Qualifications, Experience, and Personal Attributes

Qualified candidates are required to possess the following qualifications, experience, and personal attributes:

  1. A Degree in Actuarial Science/Insurance/Other related degrees
  2. AIIK/ACII or other related Insurance qualification
  3. At least 3 years working experience in a similar role
  4. Good organizational and analytical skills
  5. Good problem solving and Customer Service skills
  6. Knowledge in Life Products Underwriting

Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 29 September. 2021

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