Order Fulfillment Lead at Greenspoon Kenya… See details on how to apply for the opportunities available at Greenspoon Kenya.
Description;
Greenspoon Kenya is the online store for people who care about what they eat. Founded in September 2016, Greenspoon was born of a desire to support artisan producers in Kenya, and at the same time provide increased transparency to consumers around the provenance of their food. We are proud to be the first online retail store specifically geared towards showcasing high quality, artisan products, largely made in Kenya. Greenspoon aims to change the way people shop for food: by providing greater transparency, we aim to foster greater consciousness around how and what to buy.
Responsibilities:
- Supervise the day-to-day order picking and packing operations, ensuring orders are fulfilled accurately, on time, and in full
- Train and develop a team of packers, providing ongoing coaching and feedback to improve performance and productivity
- Monitor and track key performance indicators (KPIs) related to order fulfillment, including On Time / In Full (OTIF) performance, picking accuracy, and speed
- Identify opportunities for process improvements and work with the team to implement changes to increase efficiency and accuracy
- Ensure compliance with all safety and regulatory requirements, and maintain a clean and organized work environment
- Collaborate with other departments such as inventory management, customer service, and transportation to ensure a smooth order fulfillment process
Qualifications:
- High school diploma or equivalent, Bachelor’s degree preferred
- Experience in order fulfillment or related field
- Experience supervising a team of 10 or more packers
- Excellent organizational, communication, and leadership skills
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Proficiency in using warehouse management systems and other software applications
- Ability to work in a fast-paced environment and adapt to changing priorities and demands
