PalmPay Recruitment 2021…See Details on how to apply for the opportunities available at PalmPay.
PalmPay is a next-generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.
- IT Support Specialist/Manager
Responsibilities:
- Data analysis of payment channel and problem analysis.
- Deal with and respond to business problems, cooperate with the customer service team to solve problems in time.
- Collect requirements, collect suggestions and optimize products.
- Coordinate and promote the problem-solving of each department, and optimize the workflow of each department.
- Follow up on channel problems and contact channel suppliers to locate and solve problems.
- Timely respond to Shenzhen team issues and report the progress of problems.
Qualifications:
- Full-time bachelor degree or above, major in computer science, 1-5 years working experience, can understand code and analysis log.
- Good logical thinking ability and self-study ability.
- Positive and responsible working attitude, good communication ability and coordination ability.
How to Apply
Interested applicants should CLICK HERE to apply.
- Payment Channel Manager
Responsibilities:
- Expand payment channels including but not only focusing on mobile wallets, banks, aggregator, PSP etc.
- Work closely with internal products, operation, settlement, and compliance teams to fully understand payment channel requirements.
- Develop and adjust business development plans of connecting payment channels based on different sets of strategic priorities.
- Ensure payment channels have a stable connection with our system and provide quick responses to any channel-related issues.
- Work closely with operation teams to suggest and recommend new initiatives that could improve customers’ experience with the usage of our mobile application and payment system.
Qualifications:
- Hnd/BSc in social sciences or related field of study.
- Not less than three (3) years of proven experience in BD manager positions at payment companies, banks, and/or partnership managers ideally focused on the payment segment working with key stakeholders. This is a prerequisite.
- Comprehensive understanding of e-wallet and payment business, great understanding of agency banking and merchant scenarios.
How to Apply
Interested applicants should CLICK HERE to apply.
- Customer Service Manager
Responsibilities:
- Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management.
- Ensure the team completes all KPI indicators according to company and department policies and requirements.
- Responsible for data analysis of the team, and will take quick and right actions for improvement.
- Responsible for the communication and coordination with other departments.
- Manage everything of the customer care team.
Qualifications;
- At least 5-year experience in the customer care center and 2-year experience in customer care center management.
- Working experience in the call center will be preferred.
- Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis.
- Bachelor’s degree or equivalent.
- Be able to offer quick and effective solutions for any emergency with strong adaptability.
How to Apply
Interested applicants should CLICK HERE to apply.
Application Deadline: 30th September 2021.
