Product Director Job at Kyosk Digital Services

Product Director Job at Kyosk Digital Services… See details on how to apply for the opportunities available at Kyosk Digital Services.


A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face significant challenges, including high cost of stock and unreliable delivery.


  • Leadership: Be the leader who your teams looks up to. Improve processes to make them more effective. Develop their knowledge and domain expertise and instil a relentless focus on quality. Take ownership of what your teams build and coordinate their efforts to ensure efficient completion of tasks. Eliminate obstacles that prevent your teams from performing optimally.
  • Governance: As a senior-level contributor your role encompasses aspects of corporate governance related to Product Management to help ensure that Kyosk’s investment in Product and Technology deliver optimal returns in line with the business and product strategy.
  • Team Development: Actively work with the rest of Product and Technology leadership to build a team that complements, supports and inspires each other to achieve greatness. Ensure effective recruitment, training and development programs are adopted to promote productivity, retention, motivation and morale.
  • Product Management: Lead, mentor and grow your team to be formidable contributors to the execution of Kyosk’s overall product strategy. Be a player and a coach. Manage the career path and goals of your direct reports, conducting regular 1-on-1s and having monthly performance dialogues. Handle complex or sensitive people matters with empathy.
  • Portfolio Management: Take ownership of the portfolio you are assigned and create a winning experience for Kyosk customers and users. Product Management is above all else a business function, focused on maximising business value from a product. Manage product planning and delivery into a series of releases, and work with the engineering teams to facilitate the rapid and accurate delivery of product updates.
  • Performance Management: You will set and review performance and development goals for your teams and report to leadership on how they are performing and how they can improve. You identify timeframes and readiness for promotion of direct reports; solicit cross functional feedback in support of promotions and employee rewards. You will coach and mentor engineers and new managers in the art of delivering successful software outcomes at scale while growing their careers
  • Culture: Along with Kyosk’s People organization (HR) and other leaders, you will contribute to a winning culture that spans multiple country boundaries across Africa and is built on collaboration and shared accomplishments while having fun along the way. You eliminate siloed thinking and misalignment that detracts from what needs to be accomplished and you actively work toward stamping out any such behaviours. You help create an environment that fosters innovation and helps Kyosk product managers and engineers take smart risks and learn from failures;
  • Strategic Thinking: Drive corporate strategy by ensuring the vision, roadmap and development of the assigned product portfolio are aligned. Plan and execute product strategies that benefit the technology department and the products that we are responsible for. Work with the Product Managers and Software Engineering teams to ensure that the roadmap is realistic and clearly understood.
  • Product Delivery: Take ownership of the progress, costs, and quality of delivering product outcomes across multiple teams. Adopt, enforce, and contribute to the agile processes that define Kyosk’s way of working to deliver multiple product releases at scale. Own and refine the processes that your teams use to build and support products within the business. Develop a good understanding of the technology stack and the level of effort involved to enhance each component as it will be crucial to making the right prioritization decisions.
  • Operationalize: Work with your team to develop operational procedures and other relevant documentation in collaboration with multidisciplinary teams both internal and external to ensure optimal adoption of products and processes across the business.
  • Performance Monitoring: Build a deep understanding of how our products work, how they are developed, and how they are used. Identify and track metrics that ensure performance targets and objectives are met and recommend process improvements. Understand product metrics and seek to improve them.
  • Process Improvement: Actively monitor, determine and recommend methods to streamline and improve product management and development processes.
  • Stakeholder Management: Prepare and deliver various product portfolio-related presentations, both internally and externally. Act as a senior point of contact between the business and engineering leadership, communicating their needs to the team and vice versa.


Minimum Requirements & Key Skills:

  • 10+ years of experience in product management at a senior level in a high performing environment, where tech and innovation is at the forefront (ERP, FMCG, Payments, Messaging industry experience a plus);
  • 3+ in a leadership role with people management responsibilities – including providing guidance and direction to product managers, serving as their line manager and coach;
  • Be user centric and metrics driven. Know how to analyse adoption, influence peers, and understand longer term product/market direction by staying informed and aligned with fellow product leaders and executives.
  • Align multiple teams, products and strategies with Kyosk’s overarching product strategy and related objectives. Ensure that the product and engineering teams know what the vision of the product is and what the business value and drivers are for each phase/sprint of development.
  • Know when and how to delegate and how to empower your direct reports to drive delivery within their teams while looking for opportunities to coach and guide them;
  • Ensure functional specifications are made available on time and conduct specification reviews with product and development teams when and if required.
  • Possess excellent communication skills on technical and non-technical topics.
  • Interact with leadership, multiple functional areas (engineering, design, operations, sales, and customer experience), external partners and customers.
  • Have a proven ability at managing multiple, competing priorities simultaneously while keeping available resources and budgets in mind.
  • Strong analytical skills is a non-negotiable


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