Quality Coordinator Job at Glovo

Quality Coordinator Job at Glovo… See details on how to apply for the opportunities available at Glovo.

Descriptions;

Define Glovo’s service standards & translate them into measurable and actionable evaluations.
Ensure Glovo services are consistent, compliant and in line with Glovo’s standards (and customer expectations)
Elaborate the global procedures of sampling and guidelines for collection and reporting quality data
Define & manage quality assurance activities for your designated markets/hubs
Deploy new standards & processes
Build, coordinate and lead a strong collaboration model with Glovo’s outsourcing partners
Provide insights on drivers of underperformance (agent level, process level, CX level) & represent the voice of the customer internally to drive continuous improvement and user happiness
Perform proactive analysis (quantitative and qualitative) to identify gaps and opportunities for improvement
Analyze audit outcomes and carry out appropriate corrective procedures
Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards

Fluent written and spoken English.
+3 years of experience in similar positions, previous experience in CX / quality field (audits, implementation and control of new procedures, etc.) preferably in the customer services field
Previous experience in fast-growing companies is a plus
Strong analytical skills
Outstanding verbal and written communication skills
Thoroughness, attention to detail and ability to learn fast
Problem-solving and decision-making skills
Customer service competency
Strong communication skills
Proven experience working cross functionally
Ability to work in team and keep a positive attitude working under pressure and with short deadlines

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 15th February 2022.