Reservation Officer Job at Micato Safaris

Reservation Officer Job at Micato Safaris… See details on how to apply for the opportunities available at Micato Safaris.

Description;

For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World’s Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like “well-loved, out-of-town relatives.” This has been true since 1966, when Felix and Jane Pinto started Micato out of their home in Kenya. Now a world-renowned name, Micato remains a family-run company, and our travellers still join the Pintos for a meal at their home when they pass through Nairobi. As it has always been, Micato is more than just a business-it is a labour of love. Mission We provide you with award-winning Safari Directors, for whom the bush is a home away from home.

RESPONSIBILITIES:

  • Issuing hotel vouchers and reservations arrangement of local and international tours
  • Following up on confirmation of booking vouchers
  • Reconfirming guests flight tickets before Safari
  • Making provisional bookings for our guests
  • Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
  • Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
  • Ensure clients’ special requests especially on accommodation & room specification.
  • Designing Safari Packages for all tours
  • Processing payments for suppliers for accounts to make the necessary arrangements for payments.
  • Briefing tour leaders before safari.
  • Maintaining excellent communication with all our suppliers, local and overseas agents.
  • Booking flights as per Company’s specifications
  • Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Person Specifications

Must be proficient in the following areas:

  • Degree or Diploma in Tourism Management or its equivalent
  • Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
  • Proficiency in Computer skills especially GRANIT system
  • Must have excellent guests’ service and communication skills
  • Excellent time management skills
  • Attention to details and high level of accuracy
  • Excellent interpersonal and organizational skills
  • Ability to make quick and balanced decisions
  • Can work on late evening/ night shifts.
  • A Team player
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