Reservation Officer Job at Micato Safaris… See details on how to apply for the opportunities available at Micato Safaris.
Description;
For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World’s Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like “well-loved, out-of-town relatives.” This has been true since 1966, when Felix and Jane Pinto started Micato out of their home in Kenya. Now a world-renowned name, Micato remains a family-run company, and our travellers still join the Pintos for a meal at their home when they pass through Nairobi. As it has always been, Micato is more than just a business-it is a labour of love. Mission We provide you with award-winning Safari Directors, for whom the bush is a home away from home.
RESPONSIBILITIES:
- Issuing hotel vouchers and reservations arrangement of local and international tours
- Following up on confirmation of booking vouchers
- Reconfirming guests flight tickets before Safari
- Making provisional bookings for our guests
- Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
- Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
- Ensure clients’ special requests especially on accommodation & room specification.
- Designing Safari Packages for all tours
- Processing payments for suppliers for accounts to make the necessary arrangements for payments.
- Briefing tour leaders before safari.
- Maintaining excellent communication with all our suppliers, local and overseas agents.
- Booking flights as per Company’s specifications
- Preparing files and itineraries with all the information and advance requesting of all services included in the programs.
Person Specifications
Must be proficient in the following areas:
- Degree or Diploma in Tourism Management or its equivalent
- Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
- Proficiency in Computer skills especially GRANIT system
- Must have excellent guests’ service and communication skills
- Excellent time management skills
- Attention to details and high level of accuracy
- Excellent interpersonal and organizational skills
- Ability to make quick and balanced decisions
- Can work on late evening/ night shifts.
- A Team player