Operations Manager Job at Afrifast Logistics Limited

Operations Manager Job at Afrifast Logistics Limited… See details on how to apply for the opportunities available at Afrifast Logistics Limited.

RESPONSIBILITIES:

Proactively manage daily logistics and clearing activities of the company to include all land, sea, and ICD operations.
Directing activities related to Planning, organizing, dispatching, routing, and tracking of transportation vehicles, investigate to verify and resolve customer or shipper/consignee complaints.
Create a comprehensive training program for the operations team that should include system training, templates review, briefing call presentations, presentation guidelines, SLAs overview, identify cost savings, identify process improvement and key milestone touch points in service delivery during orientations.
Ensure operational procedures and practices are well defined, documented and consistently applied
On a monthly basis monitor the service delivery of coordinators by running briefing call checks, quality check calls for all the cases to ensure world class service.
On bi-monthly basis audit the open jobs, monitor estimated revenue and cost in the jobs, send the monthly projection report of that month to your reporting manager beginning of each month. Understand our costs and ensure proper financial controls are in place for all processes.
Monitor our process of invoicing, ensuring we invoice and are paid in timely manner. The payment terms for each client/Vendors must be well understood and adhered to. Support AR team in chasing difficult customers with outstanding payments.
Lead daily staff meetings to discuss the booked jobs, flagged cases, successes, questions and concern.
Develop metrics to measure performance expectations and review with coordinators on a monthly basis along with their caseload review.
Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Skills
Leadership

Conflict Management

Decision-Making

Reporting Skills

Budget Development

Planning and Organizing

Teamwork

Critical Thinking and Problem-Solving Skills

Project Management

Business Management High-Level HR Duties

Reports Directly to

Regional Head of Operations

Key relationships Internal

Operations, Sales, Head & Branch offices and Accounts

Key relationships External

Customers, Transporter, TRA, Port authorities, ICD, Shipping Lines, Overseas agents.

Qualifications
Writing skills, reporting skills, Microsoft office skills, time management, verbal communication Language: Fluent in written and spoken English, Swahili and French.

METHOD OF APPLICATION

Send your CV to our e-mail address [email protected] & [email protected]  

Application Deadline: 27th April 2023.