Operations Assistant – Team Leader Job (Field Support) at International Organization for Migration

1. Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or suboffice, or in relation to transportation. As required, monitor and guide

teams of Operations Clerks and Operations Assistants in completing field support activities.

2. In coordination with the  Operations Associate, Movements & Data Processing, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.

3. Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).

4. Assist in the coordination of timely and adequate services for meals, snacks, and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.

5. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene.  Keep all posters and informational messages up-to-date and placed in visible locations.

6. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.

7. Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.

8. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers,

camps, consolidation points and third-party facilities or during transport by air, ground or water.

9. Provide regular feedback on work being accomplished to the Operations Associate, Movements & Data Processing and keep supervisors immediately informed of any issues requiring their attention.

10. Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.

11. Alert Operations Associate, Movements & Data Processing, or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

12. Perform such other duties as may be assigned.

IV. REQUIRED QUALIFICATIONS AND EXPERIENCE

EDUCATION

• Three years of working experience with Bachelor’s degree in Business Administration, Management, Tourism, Law, Economics, an accredited academic institution.

• Completed secondary [high school] education with Five years of working experience in social science or business administration or related field.

• Prior Movement Operations, transportation-related and/or management experience a strong advantage.

• Attention to details and ability to organize.

• Ability to work under pressure with minimum supervision.

• Strong interpersonal and communication skills.

• Prior experience working with youth may be an advantage.

SKILLS

• Strong computer skills – Word, Excel, and Internet; and Amadeus.

V. LANGUAGES

Required

(specify the required knowledge) Desirable

Thorough knowledge of English and Kiswahili Working knowledge of French is an advantage.

METHOD OF APPLICATION

Interested candidates should fill in the Personal History Form (PHF), Submit

Resume/CV and motivational letter indicating Vacancy Number with 3 professional references and contacts to email address: [email protected]

The vacancy is open for internal & external Tanzanian nationals only. Only shortlisted candidates will be contacted..

Application Deadline: 26th June 2023.