Order Desk Officer at Sandvik
Order Desk Officer at Sandvik…See Details on how to apply for the vacancies available a Sandvik.
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Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service, and technical solutions.
- Order Desk Officer
Responsibilities:
- Liaise with the inventory planners and secure the replenishment stock for customers.
- Answer all incoming customer calls/emails in a professional manner.
- Receive, process, and expedite parts orders and inquiries for customers.
- Handle complaints from customers, liaise with the manager to ensure appropriate action is taken.
- Educate the customer on the products/services available to them.
- Work with Sandvik processes with ERP SAP system and all integrated systems and applications.
- Create cases within the case management system to keep records as a ticket to customer queries, incidents, and requests and communicate it according to the processes within the company.
- Identify potential customer needs/opportunities to grow the business.
Qualifications;
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- Degree / Diploma in Logistics/Supply Chain Management.
- 2-5 years experience in a customer service role.
- Relevant experience in the mining industry.
- Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
- Experience in Call Centre/Reception software.
- Experience in customer service and handling complaints.
How to Apply
Interested applicants should CLICK HERE to apply.
Application Deadline: 20th June 2021.
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