Senior Manager (Card Issuing) Job at CRDB

Senior Manager (Card Issuing) Job at CRDB… See details on how to apply for the opportunities available at CRDB.

Description:

Responsibilities:

• Formulate and implement practical business strategies and programs to grow the profitability of debit/credit cards and achieve the assigned business targets.
• Manage card center and distribution process to branches as per SLA, with better stock management and ensuring customers collect cards within allowable TAT.
• Ensure good relationship maintenance with Branches and Call centers while providing outstanding customer services experience to Card Business Related products through efficient, well-trained and customer-focused staff.
• Provide insightful analysis via market research and customer behaviors to facilitate effective recommendations for product enhancement to increase market competitiveness.
• Schedule for knowledge dissemination on Card products and act as a central point for feedback collection to ensure quality service delivery.
• Maximize the cross-selling opportunities to raise the card penetration in banking customers via various product bundling and joint promotion programs.
• Create and implement well-orchestrated action plans, including engagement with regulators. Knowledge of all regulatory changes and operational environment and assures compliance with current regulations.
• Prepare monthly card business reports showing trends and performance and generate management information systems reports on system performance, designing different performance reports and making them available for decision-making.

Qualifications:

• Bachelor’s Degree in Business Administration, Banking, Information Technology or related field from an accredited institution.
• Minimum of 8 years of experience in card Issuing role, of which 4 years experience in card sales and services covering product development.
• Card business knowledge obtained from VISA, MasterCard, or other international card schemes.