Airtel Money – Operations Manager Job at Airtel Tanzania PLC

1.   Core Operations;

• Ensure monitoring of all core Airtel Money services and Operations.
• Design Airtel Money Operations Processes and procedures that are customer-centric.
• Capacity planning and monitoring of Airtel Money platform.
• Ensure systems and services availability and performance and proper change controls.
• Publish regularly Airtel Money Operations Key Performance Indicators(KPI).
• Support Business, Consumer and channel partners in day-to-day issues resolutions and create robust processes to improve the experience and fast track delivery of issues.

2.   Business User Support and Process.

• Ensure smooth operation of business users within the SLA.
• Ensure issues are resolved within the SLA.
• Manage the shared mailbox for issues escalated from external partners.
• Ensure vendor logs issues to the issue ticketing system and provide timely response to the relevant internal and external user(s).
• Share issues report with management on a daily, weekly and monthly basis.

3.   Airtel Money Projects/Integrations/Changes

• Manage all Airtel Money Operations projects- New and Enhancements.
• Manage all business requests including vendor quotations and various reports.
• Engage business for all user requirements – change request (CR) for minor changes and business requirements document (BRD) and sign off.
• Engage with partners – ensure delivery of projects, integration and changes correctly and on time.
• Responsible for implementing all business initiatives – short & long terms including tariff changes – First Time Right(FTR).

4.   Oversee implementation of new Airtel Money Products and Services

• Initiate development of new Airtel Money products and services.
• Initiate development of new Airtel Money products and services.
• Draft IRF’s (Integration Request Forms) and Product Scope.
• Manage Networking approvals with Comviva, Networks teams and Group IT teams (PCR approvals).
• Oversee development and UAT testing of new Airtel Money products and services.
• Plan for Testing of new AM products (Internally and Externally) UATs on TEST environment.

5.   Airtel Money Security and Business Continuity  

• Ensure security of the Airtel Money applications and systems
• Ensure Airtel Money systems and services are secured – physically and logically.
• Religiously ensure backups daily and regular restore tests
• Establish solid business continuity plan, well tested and documented with drills
• Ensure AM audits are done on time and score above 90% compliance.

6.   Airtel Money Reports 

• Ensure 100% on time and accuracy of AM reports and reconciliation e.g. Closely Watched Numbers(CWNs).
• Ensure daily business KPIs’ e.g. Daily SMS by 8:00 am and others.
• Responsible for various business ad-hoc reports requests.

7.   Resource Development 

• Keep abreast with the latest development and technologies on M-commerce.
• Advise Business appropriately on the above.

Qualifications;

• A Bachelor’s degree in Computer Science, Electrical & Electronic Engineering, or other related disciplines.
• MBA will be added advantage.
• Must have: 3 – 5 years with a minimum of 3 years in a management role preferably within the Telecoms industry or IT core banking.
• Experience in Mobile Financial Services Operations or Banking Operations.
• Solid knowledge of the telecommunications industry, its technology, telecommunications products, industry trends, etc.

How to Apply