Application Support Analyst Job (Anglophone Africa) at MiracleFeet

Application Support Analyst Job (Anglophone Africa) at MiracleFeet… See details on how to apply for the opportunities available at MiracleFeet.

Description;

MiracleFeet is a global nonprofit working to eliminate a leading cause of physical disability worldwide. Over two million children live with the severe consequences of a treatable birth defect known as clubfoot, and 200,000 more babies are born with it every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for less than $500. Still, today fewer than one in five children has access to treatment.

RESPONSIBILITIES:

Supportive Supervision

• Review reports in CommCare HQ and Salesforce to ensure data quality (including duplicate management, timely data submission, etc.)
• Monitor reports in CommCare and Salesforce which provide data about system usage. Follow up with Country Coordinators and end users when system use is below average or needs improvement.
• Work with MiracleFeet regional Program Manager and/or Program Field Officer to encourage partners and providers to use data and reports from the CAST Community to improve treatment quality at the clinic level.

Training

• Regularly deliver CAST, Salesforce, and data use training to Country Coordinators and end users.
• When new clinics are added, onboard and train clinic staff on MiracleFeet’s data collection and analysis tools.
• Support partner staff that have been trained as a CAST Trainer to conduct their own trainings.

Technical Support

• Receive and triage requests for technical support and questions from CAST users
• Provide technical support and troubleshooting for basic issues. Escalate complex issues and problems to MiracleFeet’s System Administrator
• Record all technical support requests received via other platforms (e.g. WhatsApp, text, or email) in JIRA Service Desk. Utilize Service Desk for communication with end users whenever possible.
• Adhere to all established Service Level Agreements.

 

Device Management

• Support country coordinators in procurement, provision, and inventory management of mobile devices.
• Work with MiracleFeet HQ team to schedule and coordinate regular mobile phone device upgrades.
• Ensure mobile device safety and security; adhere to data privacy protocols.

 

Product Development and Maintenance

• Participate in Agile sprints and product planning as requested
• Work with your peer CAST Administrators in other regions and MiracleFeet’s Program Operations team to continually improve processes to support data quality and use, as well suggest updates to MiracleFeet’s core program technology to improve utility for the end users.

*Note: From time to time, Consultant may be asked by Director of Digital Systems to attend or present at MiracleFeet staff meetings or other events, when relevant to Consultant’s role.

Minimum Qualifications

• Minimum of 1-2 years’ work experience in data systems management and/or measurement and evaluation
• Candidates should be able to speak English fluently, knowledge of Swahili is an advantage
• Ability to travel internationally up to 10%
• Proficiency in Microsoft Excel, or experience in data collection/analysis/management platforms
• Experience working with international teams and diverse stakeholder groups.
• Interest in learning new technologies and understanding organizational and programmatic use of data, tools, and systems
• Experience with systems and processes to support, collect, analyze, and report data for program improvement
• Strong analytic skills: Demonstrated ability to understand and/or anticipate organizational needs, translate those needs into clear reports and dashboards, respond to requested changes, and identify/prioritize customizations.
• Strong communication skills

METHOD OF APPLICATION

Submit your CV and Application on Company Website : Click Here

Application Deadline: 7th May 2023.