Client Success Officer Job at Agricycle Global
Client Success Officer Job at Agricycle Global… See details on how to apply for the opportunities available at Agricycle Global.
Descriptions;
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Agricycle is a vertically integrated value chain and network of over 35,000 smallholders from across the world — all creating better-for-you products. Our business structure, impact thesis, and brand architecture are intertwined in one single model.
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Responsibilities:
- Implement and manage robust Client Success programs in Tanzania under the leadership of the Client Success Coordinator.
- Achieve 100% resolution of client complaints within 1-5 days.
- Work with the entire Client Success Team to ensure microprocessors’ satisfaction and longevity in AG.
- Follow up with enrolled smallholder farmers to successfully become strong microprocessors.
- Support data team in ensuring the field team collects accurate and updated information from individuals.
- Generate monthly Client Success progress reports covering accomplishments, challenges, and actionable recommendations.
- Create and send objective bulk SMS (Swahili language) to relay pertinent information to microprocessors in Tanzania.
- Enhance strong working relationships across departments, with a key focus on Enrollment and Technical Sales Teams.
- All other responsibilities are within a reasonable scope.
Requirements:
- Minimum of 2 years of demonstrable experience in sourcing or procurement in agriculture.
- University degree OR college diploma with advanced work experience in procurement, supply chain, agriculture, logistics, project management, or other related fields.
- Readiness to travel anywhere in Tanzania under short notices and occasionally work odd hours.
- Excellent working knowledge of computer applications, especially google drive and spreadsheets.
How to Apply
Submit your CV and Application on Company Website: Click Here
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Application Deadline: 10th January 2022.
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