Customer Experience (Airport Services Duty Officer) Job at Qatar Airways

• Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
• Ensuring that all QR aircraft handling standards are met on a shift basis.
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
• Ensuring proper allocation of manpower and resources in the airport operations.
• Completing checks to ensure adequate standards are maintained.
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.

Qualifications:

• Relevant College or University qualification.
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at the supervisory level.
• Excellent communication skills with fluency in the English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
• High level of computer literacy.

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 20th October 2021.