Customer Experience Executive Job at Absa

Responsibilities:

• Provide customers and visitors with useful information on banks products and services
• Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
• Effectively educate and guide the customers to enhance the usage of the bank’s alternative delivery channels
• Provide support for security guards in queue management
• Act as the “Quality Control Officer” with respect to ensuring that the branch is clean and well maintained.
• Report all perceived negative/suspicious observations to the Customer Experience Unit for resolution.
• Support the customer service desk at all times, ensuring that customers are continually delighted.
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable

Knowledge, Expertise, and Experience:

• A candidate should be a holder of Bachelor’s Degree in Banking, Finance, Business Administration, OR Diploma Holder with at least 1 year of Customer Service experience.
• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)