Customer Experience Senior Airport Services Agent (Zanzibar) Job at Qatar Airways
Customer Experience Senior Airport Services Agent (Zanzibar) Job at Qatar Airways…See Details on how to apply for the vacancies available at Qatar Airways.
Descriptions:
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Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar.
Responsibilities:
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passengers.
- Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
- Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
- Assist duty officer to handle company material and records.
- Liaison with GHA for quick processing of hotel and transfer passengers.
- Work with GHA and ensure smooth passenger handling.
- Assist passengers in regards to entry requirements, visas, residence permits, etc.
- Ensure passengers are assisted smoothly through the airport
- Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.
Qualifications:
- Trade or Vocational qualification
- Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
- Excellent communication skills with fluency in the English language.
- High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
- DCS experience and knowledge of ticketing is an advantage for this job.
- Able to manage mishandled baggage services, including service recovery situations with customers.
- Ideally completed courses in Passenger Handling and Customer Services.
- High level of computer literacy.
How to Apply
Interested and suitable applicants should CLICK HERE to apply.
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Application Deadline: 20th October 2021.
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