Dispatch Assistant Job at Sokowatch
Dispatch Assistant Job at Sokowatch… See details on how to apply for the opportunities available at Sokowatch.
Descriptions;
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Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses.
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Responsibilities:
- Ensures all customer orders are delivered OTIF in accordance to predetermined SLAS
- Ensures that orders are assigned to the right DA
- Ensures DAs are not overwhelmed with orders by distributing them to either replenishment agents or other agents in the same region
- Categorizing orders with priority levels, bulkiness and advice on loading
- Enhance the customer experience journey by promoting customers retention
- Ensure DAs turnaround time is optimized thus monitoring slack performance per DAY
- Maintain an up-to-date record of all the 3P vehicles assigned, fueling and mileage.
- Drive on-time communication to the customers support team on failed deliveries or any other feedback to enhance the customer experience
Requirements:
- Proven experience in field sales.
- Able to multitask.
- Able to relate with customers and solve their issues.
- Smartphone and computer literate.
- Ability to follow established procedures and practices and read the instructions.
- Very good communication skills.
- A problem-solving ability.
- Must have and know how to use a smartphone
- Fleet management experience is an added advantage
How to Apply
Submit your CV and Application on Company Website: Click Here
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Application Deadline: 10th April 2022.
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