EBU Technical Support Executive (Fixed) Job at Vodafone
EBU Technical Support Executive (Fixed) Job at Vodafone… See details on how to apply for the opportunities available at Vodafone.
Descriptions;
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Vodafone Group Plc is a British multinational telecommunications company. Its registered office and global headquarters are in Newbury, Berkshire, England. It predominantly operates services in Asia, Africa, Europe, and Oceania.
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Responsibilities:
- Responsible for, managing all fixed business within the VB Support portfolio.
- Manage the in life status of fixed customers
- Proactively advise the customers in case there is an availability issue through the availability management process.
- To achieve SLA Mean Time to Resolution (MTTR), through the incident management process
- Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
- Review and improve the support processes (CRs Management) and policy to enhance customer experience.
- Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience
Experience and Qualifications:
- Strong analytical skills
- Excellent communication skills
- Strong stakeholder engagement
- Strong customer service and customer satisfaction ethos. Delivering results.
- Interpersonal skills
- 2+ years’ experience industry or functional experience.
- Bachelor’s degree in Business Administration, Economics, Marketing or its equivalent.
- Interpersonal skills.
- Excellent communication skills
How to Apply
Submit your CV and Application on Company Website: Click Here
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Application Deadline: 10th March 2022.
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