IT Support Officer Job at Unilever

IT Support Officer Job at Unilever… See details on how to apply for the opportunities available at Unilever.

RESPONSIBILITIES:

• Third party UL account management in respective Service Management Tool.
• Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process.
• Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge, etc.
• Ground support & safety supervision for Third Party working in the server room and network across the plantation.
• Educating users on the different IT support channels for incident and request.
• Incident management follow up and tracking through dailyyWeekly reports.
• Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile
• Apps and useful tips and drive user adoption on office productivity tools.
• Software asset management and remediation removing exposure.
• Mobile device setup – Intune & Unilever Applications.
• Printer stock management and reporting.
• Creation of relevant IT reports to support the functional operations.
• Any other relevant IT administrative task e.g. VIP visit support.

Qualifications & Experience Required

• Minimum education level: Degree in IT related field e.g., Computer Science, Computer Engineering.
• Desirable experience: ITIL V3 Fou ndation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage.
• 2-3 years’ experience working with IT ^sterns – good working knowledge of appropriate IT software programs e.g. MS 0365 Office suite -Excel, Power Bl, Word, PowerPoint, etc.
• Excellent written communication and interpersonal skills.
• Demonstrated ability to think and act quickly in emergencies or under pressure.
• Strong working ethics -integrity.
• Focused on continuous improvements.
• Highly motivated and maintains a high working standard.
• No Criminal Record.