MFS Billing & RA Operational Manager Job at Tigo
MFS Billing & RA Operational Manager Job at Tigo… See details on how to apply for the opportunities available at Tigo.
Descriptions;
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Tigo Tanzania is a telecommunication company. With over 13 million registered subscribers to their network, Tigo, directly and indirectly, employs over 300,000 Tanzanians including an extended network of customer service representatives, mobile money merchants, sales agents, and distributors.
Responsibilities:
- Responsible for implementation and execution of local MFS Revenue Assurance (RA) policy
- Implement Revenue Risks analysis established by executing end to end review of all MFS revenue streams and non-revenue transactional streams to mitigate identified risks
- Develop a plan on executing and reporting the MFS revenue leakage and revenue value addition requirements
- Ensure compliance with regulatory risk requirements for MFS on operational/transactional risk areas
- Implement and update MFS product assurance process from time to time as agreed with MFS business for smooth execution of new or modified products
- Develop tools and methodologies to support MFS in identifying and managing revenue and transactional risks
Share best practices in risk management with all Tigo money operations - Implement best practices in transactional risk management in the operation
- Put in place systems to monitor user profiles to identify high risk areas and associated risks including merchants, customers, employees and any associated accounts.
- Identify potentially fraudulent customer transactions
- Continuous transaction monitoring must be conducted independent of operations so that users cannot determine out how to ‘game’ the system.
- Review new business proposals and highlight key risks that might impact the business as well as propose solutions to mitigate these risks.
- Facilitate the New Product Development process and be involved as required from initiation through to implementation to mitigate transactional/operational risk.
- Responsible for timely preparation of analysis and reports on a monthly, quarterly and annual basis for management
- Establish MFS work plan and report structure that will track all MFS products profitability (Margin analysis).
- Support and cooperate with all audits; being internal or external with respect to task and functions responsible to MFS RA.
- Ensure all new MFS projects are compliant with control requirements
- Responsible on implementing all aspect of MFS framework on tracking and managing risks
Qualifications and Experience:
- Bachelor’s Degree (or equivalent) in Computer Science or Computer Engineering.
- More than 5 years experience in similar or related roles especially in IT-intensive roles at managerial or supervisory level.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong Data Analytics, Data science skills and fluent in SQL, Python.
- A Master’s degree will be added advantage.
How to Apply
Submit your CV and Application on Company Website: Click Here
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Application Deadline: 10th March 2022.
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