Officer, Lending, Vendor Management and Outsourcing at Standard Chartered

RESPONSIBILITIES:

Perform end to end activities pertaining to mail room, cash reconciliation, vendor management and other activities that may be assigned by supervisor time to time.
Minimize cost per transaction by ensuring that all customer requests are checked for completeness/accuracy before processed or scanned to GBS, which will enable execution of transactions fast and accurate.
Ensure customer data is protected always and efforts needs to be taken to ensure emails are encrypted appropriately before sending.
Strategy

Responsible for understanding the Group’s business strategy and its implications to the SnT non-financial services officer.
Business

Retail & WM Ops
C&IB Operations
Retail Client Business
CB&CIB Client Business
Processes

Reconciliation
Vendor management
Non-financial processes
People & Talent

Train the new joiners in the units and actively participate in all the training as required to carry out the process.
Ensure to complete all e-learning before due date.
Maintain high level of team spirit & motivation amongst all staff.
Risk Management

Provide precise information/data when requested by any CST performing RP, Internal reviewers, or any Group Audit representatives to perform their review
Ensure that the department gets satisfactory audit rating.
Report any suspicious activity as per the process.
Governance

Ensure that effective arrangements are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements. Through the designation of a Country MLPO, ensure the obligations on reporting suspicious activities are met
Ensure that all-key risk indicators are reported in the required format and frequency.
Avoid revenue leakage and ensure no debits to P & L account by eliminating errors.
Ensure no income leakages in respect of tariff application and maintenance of waiver.
Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [the SnT non-financial services team to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

Internal

Officers/ County Ops/Business Product Head
Manager Account Services
Branch Sales and Service Managers & Teller Service Managers
Relationship Managers
Support Unit Department Managers (Finance, Administration, HR, IT)
CSU/PSB/Priority/CB&CIB/Recon units
External
Vendors
Regulators or 3rd party customers
Other Responsibilities

Embed Here for god and Group’s brand and values in SnT Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Perform end to end activities pertaining to mail room, cash reconciliation, vendor management and other activities that may be assigned by supervisor time to time.
Minimize cost per transaction by ensuring that all customer requests are checked for completeness/accuracy before processed or scanned to GBS, which will enable execution of transactions fast and accurate.
Ensure customer data is protected always and efforts needs to be taken to ensure emails are encrypted appropriately before sending.

Qualification

All group mandatory e-Learning and process related documents
Role Specific Technical Competencies

Data analysis
Fast processing to meet TAT
Manage risk
Manage conduct
Attention to details
Problem solving abilities
Escalation of issues
About Standard Chartered