Order Desk Officer Job at Sandvik

• First interface to customers to provide a world-class customer service to both existing and prospective customers.
• To provide customer support and queries as required.
• To support the achievement of Sales targets by ensuring all orders are processed and completed within relevant guidelines.
• To act as first point of contact for customers from inquiry to order.
• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
• Manage and develop existing business in line with customer segmentation, rules, and procedures.
• Liase with the inventory planners and secure the replenishment stock for customers.
• Answering all incoming customer calls/emails in a professional manner.
• Receive, process and expedite parts orders and enquiries for customers.
• Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
• Educate customers on the product/services available to them.
• Being able to work with Sandvik’s ERP and all integrated systems and applications

Your Profile

• Degree/Diploma in Logistics/Supply Chain/Procurement
• 2-4 years’ experience in a Customer Service Role.
• Relevant Experience in the Mining Industry is an added advantage
• Knowledge and experience with ERP systems (i.e., SAP, Aurora)
• Experience handling customer queries and complaints
• Excellent listening and communication skills