Receptionist Job at Exim Bank
Receptionist Job at Exim Bank… See details on how to apply for the opportunities available at Exim Bank.
RESPONSIBILITIES:
.Answering telephone calls, direct screen calls taking and relaying messages
· Providing information to callers, greeting person entering the organization and directing individuals to correct destination
. Dealing with queries or requests from customers and public
Preparing letters and documents, receiving, and sorting out deliveries
Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually
· Sound judgmental powers: ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit
feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
Quality management- look for means of improving as well as promoting quality
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit, aid others to succeed
. Flexibility of working on shift
Other duties as assigned
3. COMPETENCIES:
- Good social skills
- A sound knowledge of telephone etiquette
- Verbal and written communication skills
- listening skills, problem analysis and problem solving, customer service orientation
- Organizational skills, attention to detail, judgment, adaptability, teamwork, stress tolerance, resilience. Persuasiveness, problem solving, adapt ability, tenacious, negotiation skills, high energy level
4. QUALIFICATION AND SKILLS:
- . Diploma/ Degree or equivalent
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of sales principles and methods, proven track record in sales
METHOD OF APPLICATION
Please send your application to [email protected]
Application Deadline: 20th March 2023.