Reservations Manager Job at Fours Seasons Hotels

Reservations Manager Job at Fours Seasons Hotels… See details on how to apply for the opportunities available at Fours Seasons Hotels.

Descriptions;

Responsibilities:

• Direct reservations activities of the lodge to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.
• Revenue management functions as would be required at the Lodge based around existing business trends, business segmentation & technology on property etc.
• The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation.
• To maintain maximum occupancy within the lodge, avoiding overbooked situations and maintaining the correct guest mix.
• To allocate duties and delegate work within the department continuously monitoring the progress and ensuring that all work is kept up to date.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance so prompt and corrective action can be taken as appropriate.
• To deal with any complaints in the area of his or her responsibility, to investigate all pertinent details, to report findings to management and to take the necessary steps to avoid a re-occurrence.
• To check each day’s arrival list one week in advance to ensure all reservations are secure and reconfirm where necessary.
• To check them again two days in advance to ensure, reconfirm where necessary and ensure all are properly filed.
• The ability to control all villa reservations in conjunction with the Front Office Manager and ensure special handling of top corporate clients, VIPs, and return guests.
• To control the free sale of all reservations to the Lodge’s best advantage regarding the amount of reservations that are commissionable.
• To work closely with the Sales and Marketing Department to coordinate and control the number of group bookings, handle group bookings, maintain files, trace cut off dates, follow up on special instructions, and assist with and oversee groups.
• To identify and be aware of all major events throughout the coming year which may affect any new projects or changes within the lodge and communicate them to WRO, Sales Representatives and Reservations staff.
• To attend all departmental meetings, to chair the Reservations Meeting on a monthly basis and to hold additional briefings as required.

Qualifications: 

• Minimum of 2 years with similar experience working as Reservations Manager.
• Strong and effective interpersonal skills.
• A self-starter that can multi-task and prioritize
• Communication and influencing strategies
• Strong in Administration, Analysis of numbers & data
• English language is a must.

How to Apply