Senior Cargo Sales & Services Executive (Dar Es Salaam) Job at Qatar Airways

Senior Cargo Sales and Services Executive (Dar Es Salaam) Job at Qatar Airways… See details on how to apply for the opportunities available at Qatar Airways.

Description:

Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar.

Responsibilities:

• Assist on all customer/client phone calls, telexes, e-mails with all information related to booking/forwarding/delivery – liaising with local GHA and with Head Office Cargo Department to ensure/enhance a high-quality service provided by QR.
• Close coordination with the Sales Team, other station staff, GHA Staff in order to ensure smooth movement of Cargo.
• Provide Cargo Operations and Customer Service functions including interaction with customers and GHA within the assigned territory.
• Provide Sales Support to customers and GSA in regards to QR Cargo products and services.
• Handle all internal and external customer queries relating to export/import cargo, assist customers and stations to establish and ensure the highest quality export/import handling.
• Ensure full compliance at all times with all Safety and Security Regulations and procedures as per host state and company requirements.
• Supervise the GHA’s in the assigned territory on daily basis to ensure the best possible performance and service rendered to QR Cargo in compliance with the agreed SLA’s.
• Perform a broad range of additional duties, as required, related to Customer Service Functions within the assigned territory.
• Identify needs and develop activities to improve Cargo Sales & Operational Performance for stations.
• Coordinate with GHA Ramp Staff and ensure the off-loaded, left behind cargo messages sent to stations and ensure same manifested, booked for subsequent flights to avoid discrepancies.
• Ensure strict adherence to QR CSM Policies and Procedures within the station.
• Strict control and administration of ULD stock and cargo stationery in coordination with the GHA.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications:

• Relevant College or University qualification to min Bachelor’s level.
• 4 years relevant experience.
• Command of English language.
• Complete product knowledge and the market practices of the areas of jurisdiction.
• Presentation / Negotiation Skills.
• Customer Service Skills.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate skills. Ability to foster teamwork among team members.

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 9th December 2021.