Service Delivery & Quality Assurance Supervisor Job at SimbaNET Tanzania Limited

RESPONSIBILITIES:

• Closely manage contractor Service Delivery performance, efficiency, cost and
accountability.
• Ensure Service Delivery quality control is in adherence to the QC guidelines and
standards.
• Work with Commercial, Sales and Customer Experience teams in efforts to increase service penetration, quality and retention.
• Ensure thorough scrutiny on Subscriber Installations and Maintenance quality of
work, customer experience, SLA and TATs enforcement tracking.

REQUIRED EXPERIENCE
• Team management and leadership with excellent presentation and communication skills.
• Hands on training on fiber optic FTTx, outside plant design, installation and splicing best practices.
• Certified Fiber Optic Technician (CFOT).

EDUCATION
• B.Sc. in Telecommunications, Computer Science or IT.
• CCNA / JNCIA certifications are added advantage.