Tanzania Client Data & Engagement Specialist Job at One Acre Fund

Tanzania Client Data & Engagement Specialist Job at One Acre Fund… See details on how to apply for the opportunities available at One Acre Fund.

Description:

Responsibilities:

• Weekly monitoring and reporting of the performance of our customer engagement operators ensuring we’re resolving complaints as quickly as we can, immediately escalate any negative trends and minimize missed calls/waiting time
• Liaise on a monthly basis with our Field Team to ensure the CE teams are well prepared to answer farmers questions or redirect calls based on seasonal activities (e.g. crop health issues, order inquiries)
• Monitor, reconcile and resolve data/allocation issues with our client payments, repayments and orders on a weekly basis.
• In close collaboration with our field facing teams, complete seasonal client data activities such as data uploads/entry, client data configuration and reporting aiming for 100% data accuracy
• Support our external reporting with regards to revenue, repayment, VAT reporting and orders, on a quarterly basis.

Qualifications:

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• An undergraduate degree in a relevant field such as economics, accounting or data analytics.
• 3+ years of experience in a role of similar scope and complexity (e.g. analytical role in a bank, client data management position in a mid-sized company)
• 3+ years of experience managing a small/medium-sized team.
• Technical skills: Data analytics, data processing (e.g. data cleaning, reconciliations), computer/CRM software.Swahili and English.

Benefits:

Health insurance paid time off.

Eligibility:

This role is only open to citizens or permanent residents of Tanzania.

How to Apply

Interested and suitable applicants should kindly CLICK HERE to apply.

Application Deadline: 25th November 2021.