Technical Solutions Director Job at GardaWorld

• Lead and drive the development of the Africa Technical Solutions strategy in line with and the Company’s business plans and goals and then work closely with all Country Managers to deliver highly profitable organic growth.
• Work with all countries to ensure their Technical Solutions Departments are ‘fit for purpose’ which are fully capable and trained with redundancy to sell, install, operate and maintain projects and systems thus ensuring a resilient and sustainable business line.
• Provide guidance and input into countries on how best to manage their Installations & Maintenance teams and thus delivering operational excellence and cost-effectiveness regardless of the system being deployed. Ensure the successful rollout of the Technician Job Card management system linked to the company’s client relationship management system.
• In support of the country teams, oversee all Tier 1 Technical Solutions projects and opportunities from initial client pitch, solution design, pricing and deal closing negotiations.
• In conjunction with IT and the latest technology thinking, the role will be responsible for assessing all in-country National Control Centres and making recommendations on improvements and upgrades which ensure consistency across the entire business.
• Work with all Country Managers to establish state-of-the-art customer experience centers.
• Work closely with Procurement to establish preferred supplier relationships, pricing and supply chains.
• Responsible, where necessary, for the training and certification of technicians on key products and systems which the company will be offering to its customers.
• Work closely with Client Relationship Managers, Country Managers and Sales Teams to ensure they are fully briefed and trained on the company’s Technical Solutions offering and commercial modeling for customers.
• Work closely with the Marketing Team to ensure all marketing materials are regularly updated to suit the Company’s Technical Solutions offering.

Qualifications:

• Bachelor’s Degree in engineering, design, IT, electronics or similar is essential.
• Professional qualification in design technology, engineering, security and risk management or any related field.
• Minimum ten (10) years technical experience in the same industry with at least five (5) years in the infrastructure/facilities security sector at a management level.
• Specialist knowledge in retail / residential, corporate, commercial, and diplomatic alarm systems and alarm response to include integration with home automation, security/fire control and building management systems.

Interested applicants should CLICK HERE to apply.

Application Deadline: 15th October 2021.