Customer Service Executive Job at World Remit
Customer Service Executive Job at World Remit…See Details on how to apply for the vacancies available at World Remit.
WorldRemit is a cross-border digital payments service that provides international money transfer and remittance services in more than 130 countries and over 70 currencies. It was founded in 2010 by Ismail Ahmed, Catherine Wines, and Richard Igoe.
- Customer Service Executive
Responsibilities:
- Manage queries on transactions via phone, email and live chat.
- Provide an optimum level of service with the aim of achieving a first contact resolution.
- Screen and verify customer identification.
- Be attentive and swift when monitoring and releasing customer transactions.
- Review transactions, reporting suspicious activity to the relevant department.
- Make our customers feel safe at all times, adhering to customer confidentiality guidance and relevant legislation.
- Advise customers on the best approach to sending or receiving money based on their needs.
- Relevant customer service experience e.g. call centre, sales, account management.
- Multilingual – fluent written and spoken English and Swahili.
- Confidence working towards targets in what can sometimes be a high pressured environment.
- Digital savvy – proficient with Google Suite, working with a web or app-based product or similar digital platform.
- A team player that can adapt to a fast-paced and changing environment.
- Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile..
- The ability to communicate professionally with local customers, proactively thinking outside the box to find suitable resolutions to queries.
Qualifications;
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- Interested applicants MUST be a citizen of Tanzania.
- Interested applicants MUST possess relevant certificates.
How to Apply
Interested applicants should CLICK HERE to apply.
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Application deadline: 20th June 2021.
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