Central Application Office (CAO) Frequently Asked Questions (FAQs)

Central Application Office (CAO) Frequently Asked Questions (FAQs) – Everything you need to know about Central Application Office (CAO).

Central Application Office (CAO) Frequently Asked Questions (FAQs)

ABOUT CAO

CAO is a centralized application service offering access to a full range of study opportunities in the Southern Part of South Africa. Prospective students applying for higher Education in Kwazulu-Natal use this platform for their application.

VISION

The leading organisation that provides services in the facilitation of student access to post-schooling education.

MISSION

To direct the activities and processes of the CAO by the operationalization of its service to ensure:

- Appropriate resourcing to provide the structural stability of the required capacity to deal with growth requirements;
- The provision of a policy framework to guide protocols, processes, and consistent practices;
- The development and maintenance of advanced human capacity for the knowledge sector to sustain and grow its customer base;
- The building of an effective communication culture with current and prospective customers, while ensuring the same culture exists in the internal team; and
- The leveraging of existing partnerships to build future relationships to support the growth of the business.

VALUES

The Central Applications Office is intent on strengthening its customers by providing valuable service, support, and knowledge that is underpinned by shared values. These values serve as a framework for all its activities and processes.

Therefore, as the CAO, we pledge ourselves to:

Provide the highest ethical standards of service;
Be professional, empathetic, and sensitive to customer needs and challenges
Promote a strong team synergy, mutual support, and a friendly atmosphere to work in;
Be accessible and resource-driven to meet our customer needs;
Facilitate correct information dissemination to our customers, thereby assisting learners to make correct decisions about their careers;
Ensure good governance through management support and inclusive participation, accountability, and responsiveness to our customer’s needs;
Acknowledge the input and relationship with key partnerships in driving the success of post-schooling education; and
Instill a climate of passionate employees and encourage internal growth and development among all employees

CAO Contact Directory

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Customer Services

031 268 4451
[email protected]

George Van der Ross