Agent Relationship Representative – Mombasa at Koko Networks…See Details on how to apply for the opportunities available at Mombasa at Koko Networks.

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Job Description

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa’s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.

Your Role

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As Agent Relationship Representative, you will help KOKO maintain a robust retail network by recruiting and on-boarding agents and ensuring successful operation of their KOKO point business. Your key responsibilities will include business development, relationship management, market intelligence, and KOKO Cooker sales in an assigned territory. You will need to achieve set targets related to both building and maintaining satisfaction of our Agent network. –

What You Will Do

Recruit KOKO Agents in accordance with set criteria in the assigned territory
Drive the growth of KOKO products and services via existing Agent network
Ensure a great Agent experience throughout their lifecycle
Conduct Agent trainings on KOKO hardware and software functionality and product benefits
Ensure Agent compliance with KOKO processes and procedures
Gather market and competitive intelligence on all facets that affect KOKO business
Facilitate Agent installation, contracting, merchandising, renewal, and termination, as needed
Identify risks in assigned territory and proactively manage and report any incidents
Liaise with different departments within the organization to ensure a great Agent experience
Support Agents to achieve their Cooker & Fuel sales targets and maximize profitability

What You Will Bring To KOKO

Graduate from an accredited University, preferably in a Business-related area of study
1+ year of work experience, ideally in sales, relationship management, or customer service
Excellent interpersonal and sales skills
Excellent planning and organization skills
Ability to work under pressure and with minimum supervision

KOKO Networks does not charge any fees to candidates who apply for jobs, at any stage of the application process. We do not require statutory documentation until you have accepted an offer from KOKO. We do not charge fees to process statutory documentation. If you receive a request for payment to apply for a job at KOKO, it is likely fraudulent. Please email [email protected] if you have any questions.