Customer Success Analyst at Longhorn Publishers… See details on how to apply for the opportunities available at Longhorn Publishers.
Description;
Longhorn Publishers limited is a public limited liability company wholly-owned and run by Kenyans. It was incorporated in Kenya in May 1965 as Longmans of Kenya a wholly owned subsidiary of Longman Group International of the United Kingdom. At that time, it was mainly a sales promotion office handling Longman publications published in UK. In December 1969, the company changed name to Longman Kenya Limited. During the 1970s, a limited local publishing programme was started and, around the same time, a few Kenyans were invited to join the Board of Directors. Following the opening up of Eastern Europe after the fall of the Berlin Wall, many multinationals shifted their focus from Africa to the new markets. In addition, in the 1990’s, Kenya’s then Minister for Education banned the importation of textbooks.
Duties and Responsibilities
- Strategic account management for key eLearning partnerships
- Providing product specialist knowledge, demonstration, and/or training services to clients(schools)
- Serve as a technical subject matter expert who applies technical knowledge to guarantee exceptional customer experience.
- Contributing to developing high quality eLearning solutions through requirements gathering and other business analysis activities
- Understand and be able to effectively communicate the full range of products and services offered through Longhorn eLearning
- Be the voice of the customer, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve on our eLearning offerings.
- Keeping abreast of latest eLearning platform releases, features and news and ensuring these are communicated to the wider product team and any other cross-functional teams
- Acting as an advocate for e-learning solutions and platforms to internal audiences and clients
- Track and analyze technology needs by examining learner & teacher satisfaction levels on Longhorn’s eLearning platform.
- Develop a comprehensive client onboarding plan
- Offering technical support to clients identifying gaps and content requirements on the eLearning platformTo apply, send your CV and cover letter to
Qualifications & Experience
- A minimum of 2 years’ hands-on experience in a technical support capacity, supporting customers using an Enterprise Software, SaaS or CaaS solution in a fast-paced startup or corporate culture
- A demonstrable history of meeting and exceeding revenue targets through renewal discussions, upselling and cross selling
- Exceptional presentation skills and the confidence to lead product demonstrations in a wide variety of school ecosystems, dealing with decision makers and end users(learners) alike
- Ability to identify and cultivate strategic relationships within customer accounts, as well as the ability to understand, define and communicate customer requirements, skills gaps and short term & longterm strategies to address.
- A creative approach to problem solving within assigned customer accounts – delivering new ideas and opportunities for growth.
- Knowledge of current educational technology practices, theories, and emerging trends and technologies that support teaching and learning preferred
- An excellent work ethic and attention to detail
- Technical experience in writing basic code, code, debugging basic platform queries and frontend development is an added advantage
Method of Application
Submit your CV, copies of relevant documents and Application to [email protected]
Use the title of the position as the subject of the email
Closing Date : 15 October. 2021
