Ecommerce Manager Job at Text Book Centre

Responsibilities:

• Develop an E-commerce sales budget, monitor progress and evaluate performance to ensure cost of sales target is maintained.
• Own the E-commerce sales plan, develop sales forecasts and related targets for the channel, cascade the targets to the team and monitor performance.
• Establish and implement E-commerce sales goals, work plans, operating procedures, processes and systems in line with commercial plans.
• Work with the marketing and category teams to drive successful product launches, leading and managing successful online marketing campaigns including SEO/SEM, listing optimization, launching new products, and generating reviews.
• Work closely with Warehouse and Logistics on order fulfillment, inventory integrity, and other related operational functions.
• Prepare regular and detailed reports of progress and insights on product trends, competitor trends with actionable data to support business development decision-making processes.
• Generate reviews and track customer feedback to improve the consumer-facing elements of TBC’s E-commerce platforms.
• Ownership and management of customer experience including design, aesthetics, content, navigation, information architecture, performance and functionality.
• Create and present sales reports, analytics, and performance metrics on all digital B2C campaigns across Marketplaces and assess against goals (ROI and KPIs).
• Support consumer services on marketplace returns and product-related issues.
• Provide expertise on E-commerce industry best practices and identify new areas of E-commerce opportunities.
• Online sales data management.
• Reporting; efficient reports to facilitate informed decision making and analysis.

Job Qualifications:

• Bachelors’ degree in a business-related field.
• Seven (7) years’ e-commerce sales experience in a customer-focused organization, three (3) years of which must be in a managerial level.
• Prior experience of delivering client-focused eCommerce solutions in a competitive environment.
• Comprehensive understanding of online sales, marketing platforms, digital stores dynamics and e-commerce fulfillment functions.
• Experience with B2C or B2B E-commerce platforms and experience of mobile and social marketing.
• Experience in managing relationships with 3rd party agencies/partners.
• Key Competencies:
• A relationship builder with impeccable excellent sales and negotiation skills.
• Proactive, self-starter with demonstrated ability to work independently.

How to Apply

Submit your CV and Application on Company Website: Click Here

Application Deadline: 7th February 2022.