Furniture Retail Branch Supervisor Job at Lee & Myles Consulting Limited

• Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs, and processing transactions
• Identifying potential risks or issues that may impact the company’s ability to meet its goals and objectives
• Determining how best to allocate staff resources based on workload and priorities
• Following up with customers to ensure they are satisfied with their experience with the company and recommending additional products or services as needed
• Ensure the stock of the branch is well secured at all times
• Keeps attendance records for respective team mates and schedule leaves and days off.
• Record any over time that may be done & report any discrepancies when found.
• Monitor and Manage the Customer service function of the branch –
  • Customer issues – complaints, service orders, dealing with clients within 24 hours
    of complaint log in, record reason for delay if there may be any
  • Ensures that any problem faced by customers is solved with least delay and makes
    use of appropriate problem solving skills
• Maintains good relationship with customers in line with our company values.
• Ensure all process of the cash desk is followed as per the policies and procedures of the
  company.
• Check lists to be done and checked on a regular basis – regular auditing to be done
• Directs customers to cash desk/Cash and Go for cash sales. Informs clients that delivery
  for payments by cheque will be made only upon approval.
• Ensure the branch team meets the desired targets at all times.
• Monitor daily sales for the branch. Undertakes up-selling and cross-selling so as to achieve
  sales targets.
• Calculates the selling amount performed monthly by the whole team, derives the amount
  left so as to meet the sales target,
• Describes a product’s features and demonstrates its use; shows various models and colors;
  explains the benefits and features of various models.
• Ensures that customers are given competent demonstrations on products whenever
  necessary
• Verifies documents and records for sales made in the day, informs customer if any
  document missing, and amends follow up notes accordingly
• Ensure all price tickets for these items are well displayed and changed when the
  promotional period is over.
• Ensure that the stocks levels for all categories in the branch are at acceptable levels and
  make requisitions when necessary
• Carry out regular stock checks are per the policy and procedures
• Prepares Purchase orders / requisitions to the Stock Office as request for stock.
• Verifies the stock level of product to be sold and collects all necessary documents and
  information from customer so as to undertake selling processes.
• Demonstrates products to staff and organizes with BM for training to be given by supplier/
  internal trainer whenever necessary.
• Create, update, maintain and share product knowledge information with staff.
• Ensures that products on display are not moved out of the store without the authorization
  of the Branch Manager.
• Ensure effective internal communications both within the Sales, Customer Support
  and Marketing team and across the organization
• Monitoring of the assembly / delivery team – know there whereabouts at all times
• Oversee the security processes with the branch
  • Stock counts – daily and report signed off
  • Regular walk around within showroom to check all items are in place
• Housekeeping for both interior and exterior
• Proper management of cleaners at all times ie KPIs for section cleaning – time bound –
  assembling and off-loading where applicable

Requirements:

• Bachelor’s degree in Business Management, Business Administration or its equivalent
• Minimum of 3 years’ experience in various sections within the retail industry
• Experience in cashiering role will be an added advantage
• Good planning and leadership skills.
• Excellent communication and interpersonal skills
• Knowledge of proper stock levels for all product e.g., promotional, display and samples
• IT proficient – Knowledge in Word, Excel and other relevant computer software’s