Process Re-engineering Manager at I&M Bank Limited

Process Re-engineering Manager at I&M Bank Limited…See Details on how to apply for the job vacancy available at I&M Bank Limited.

I&M Bank is a wholly-owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

  • Process Re-engineering Manager


  • Supporting functions across the organization in the redesign (zero base approach), automation of processes, drive business efficiency, process optimization, and reengineering.
  • Analyzing (As-is) core business processes and workflows, identifying gaps, and proposing measures (to-be/ radically improved processes and workflows) to achieve dramatic improvements in productivity, cycle times, and quality while ensuring that customer-centricity across processes is accomplished.
  • Championing process improvement and reengineering approaches that are technology-led (intelligent process automation) to conduct process modernization projects across the organization that enhances customer experience and operational efficiency.
  • Driving processes that build cross-functional competencies and ensure end-to-end responsibility for a process and facilitate BPR engagements enabling the stakeholders to arrive at the most ideal processes.
  • Implementing and managing processes for measuring the efficiency and effectiveness of business operations across the group.
  • Championing compliance to established SOPs, business processes, and best practice guidelines.
  • Monitoring established processes to continuously track post-implementation projects benefits
  • Collaborating with stakeholders during the visioning and concept development of a product.
  • Scoping requirements and create a roadmap
  • Translating business requirements to technical specifications for the development team
  • Working with relevant internal stakeholders to analyze the needs, research and align product roadmap to strategic goals
  • Championing process changes from a customers’ voice while taking the business aspects into consideration


  • Bachelor’s degree from a recognized institution.
  • Knowledge and certification in Business Processes Management.
  • Certification and experience in Monitoring and Evaluation and Project Management.
  • Lean Six Sigma Certification – Black Belt.
  • Five (5) years of working experience in Business Process Analysis.

How to Apply

Interested applicants should CLICK HERE to apply.

Application Deadline:30th March 2021. Protection Status